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(Senior) Director Service Portfolio & Enablement(m/w/x)
Global commercialization of service products and digital solutions for lab processes. P&L responsibility and Life Sciences field service experience required. 4-day work week, company car for private use.
Requirements
- Bachelor's degree in Life Sciences, Engineering, Sciences, or Economics
- MSc or MBA preferred
- 3+ years experience in Service Management or capital goods
- Proven P&L responsibility
- Experience in Field Service in Life Sciences, CDx or Biopharma
- Leadership skills with confidence, motivation, decisiveness, flexibility, and sound business judgment
- Experience developing and commercializing service products
- Experience with digital offerings
- International management experience
- Global scope experience ideally
- Fluent English (verbal and written)
- German or other languages are a plus
- Willingness to travel approximately 30% or more
Tasks
- Lead Tecan’s Service Enablement Center of Excellence
- Empower service teams to deliver outstanding, innovative, and commercially successful services
- Design and implement global commercialization strategies for service products
- Develop and roll out innovative digital service solutions
- Create and implement new business models for field service and support
- Grow service sales and recurring revenues
- Ensure profitability of the Service Portfolio & Enablement P&L
- Guide strategic direction of global product training programs
- Continuously improve product training and 2nd level support
- Standardize and optimize service processes and tools
- Enhance customer satisfaction through exceptional service experiences
- Champion operational excellence in service delivery
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Benefits
Competitive Pay
- Comprehensive compensation and benefits package
Informal Culture
- Great Place to Work certification
Not a perfect match?
- Carl Zeiss AGFull-timeOn-siteManagementFeldbach
- 6129 Augusta Life Sciences Switzerland
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(Senior) Director Service Portfolio & Enablement(m/w/x)
Global commercialization of service products and digital solutions for lab processes. P&L responsibility and Life Sciences field service experience required. 4-day work week, company car for private use.
Requirements
- Bachelor's degree in Life Sciences, Engineering, Sciences, or Economics
- MSc or MBA preferred
- 3+ years experience in Service Management or capital goods
- Proven P&L responsibility
- Experience in Field Service in Life Sciences, CDx or Biopharma
- Leadership skills with confidence, motivation, decisiveness, flexibility, and sound business judgment
- Experience developing and commercializing service products
- Experience with digital offerings
- International management experience
- Global scope experience ideally
- Fluent English (verbal and written)
- German or other languages are a plus
- Willingness to travel approximately 30% or more
Tasks
- Lead Tecan’s Service Enablement Center of Excellence
- Empower service teams to deliver outstanding, innovative, and commercially successful services
- Design and implement global commercialization strategies for service products
- Develop and roll out innovative digital service solutions
- Create and implement new business models for field service and support
- Grow service sales and recurring revenues
- Ensure profitability of the Service Portfolio & Enablement P&L
- Guide strategic direction of global product training programs
- Continuously improve product training and 2nd level support
- Standardize and optimize service processes and tools
- Enhance customer satisfaction through exceptional service experiences
- Champion operational excellence in service delivery
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Benefits
Competitive Pay
- Comprehensive compensation and benefits package
Informal Culture
- Great Place to Work certification
About the Company
Tecan
Industry
Healthcare
Description
Tecan verbessert das Leben und die Gesundheit von Menschen durch die Skalierung von Gesundheitsinnovationen. Das Unternehmen liefert Produkte, Dienstleistungen und Lösungen für präzise und reproduzierbare Laborprozesse und medizinische Verfahren.
Not a perfect match?
- Carl Zeiss AG
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