Hydrafacial Germany GmbH
Tech Support Representative(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Frankfurt am Main
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MEMerz Aesthetics GmbH
Technical / Customer Support Specialist Ultherapy EMEA(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Troubleshooting Ultherapy devices for EMEA customers via remote guidance. 3+ years in customer-facing operational roles required. Flex-working time, mobile working, generous annual leave.
Anforderungen
- Completed commercial professional training
- At least 3 years of experience in customer-facing operational roles (Customer Service, After Sales Support, Product Support, Complaint Handling)
- Enjoyment of working with physical products and their application
- Hands-on understanding of logistical and service processes
- Confident communication in German and English (written and verbal)
- Experience with ERP systems (ideally SAP)
- Comfortable using Excel for daily operational tasks
- Independent work and initiative
- Customer satisfaction focus
- Effective collaboration with different functions
- Building strong working relationships
- Reliable problem-solving skills
Aufgaben
- Handle technical complaints from EMEA customers
- Receive and document technical inquiries in the quality system
- Perform initial technical triage and review support logs
- Guide remote troubleshooting to identify root causes
- Process complaints in SAP and ensure timely data collection
- Execute required follow-ups and evaluate cases for reporting
- Coordinate shipment of defective devices to and from the Service & Repair Center
- Manage loaner devices to ensure seamless customer operations
- Handle warranty processes and repair cost settlement
- Ensure correct execution of cost credits in SAP
- Maintain and approve Device History Records in SAP
- Compile and analyze recurring complaint reports for the EMEA region
- Escalate recurring technical issues
- Collaborate with Quality, Engineering, and Service teams
- Support CAPA activities to eliminate recurring issues
Berufserfahrung
- 3 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
- Excel
- ERP systems
Benefits
Flexibles Arbeiten
- Flex-working time
- Mobile working
Mehr Urlaubstage
- Generous annual leave
Mentoring & Coaching
- Regular development discussions
- Coaching sessions
Weiterbildungsangebote
- Management training courses
- Specialist training courses
- Soft skills courses
- E-learning courses
- Language courses
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Merz Aesthetics GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MEMerz Aesthetics GmbH
Technical / Customer Support Specialist Ultherapy EMEA(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Troubleshooting Ultherapy devices for EMEA customers via remote guidance. 3+ years in customer-facing operational roles required. Flex-working time, mobile working, generous annual leave.
Anforderungen
- Completed commercial professional training
- At least 3 years of experience in customer-facing operational roles (Customer Service, After Sales Support, Product Support, Complaint Handling)
- Enjoyment of working with physical products and their application
- Hands-on understanding of logistical and service processes
- Confident communication in German and English (written and verbal)
- Experience with ERP systems (ideally SAP)
- Comfortable using Excel for daily operational tasks
- Independent work and initiative
- Customer satisfaction focus
- Effective collaboration with different functions
- Building strong working relationships
- Reliable problem-solving skills
Aufgaben
- Handle technical complaints from EMEA customers
- Receive and document technical inquiries in the quality system
- Perform initial technical triage and review support logs
- Guide remote troubleshooting to identify root causes
- Process complaints in SAP and ensure timely data collection
- Execute required follow-ups and evaluate cases for reporting
- Coordinate shipment of defective devices to and from the Service & Repair Center
- Manage loaner devices to ensure seamless customer operations
- Handle warranty processes and repair cost settlement
- Ensure correct execution of cost credits in SAP
- Maintain and approve Device History Records in SAP
- Compile and analyze recurring complaint reports for the EMEA region
- Escalate recurring technical issues
- Collaborate with Quality, Engineering, and Service teams
- Support CAPA activities to eliminate recurring issues
Berufserfahrung
- 3 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
- Excel
- ERP systems
Benefits
Flexibles Arbeiten
- Flex-working time
- Mobile working
Mehr Urlaubstage
- Generous annual leave
Mentoring & Coaching
- Regular development discussions
- Coaching sessions
Weiterbildungsangebote
- Management training courses
- Specialist training courses
- Soft skills courses
- E-learning courses
- Language courses
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Merz Aesthetics GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Merz Aesthetics GmbH
Branche
Pharmaceuticals
Beschreibung
Das Unternehmen ist ein unabhängiges, international tätiges Unternehmen im Bereich der ästhetischen Medizin.
Noch nicht perfekt?
- Hydrafacial Germany GmbH
Tech Support Representative(m/w/x)
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Customer Service Specialist - Medical Device(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - Hydrafacial Germany GmbH
Regional Training Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - Fresenius Medical Care
Sachbearbeiter:in Customer Service Medical Devices(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBad Homburg vor der Höhe - Fresenius Medical Care
Infrastructure & Support Operations Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBad Homburg vor der Höhe