Ottobock SE & Co. KGaA
Customer Service Coordinator Industrials(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Duderstadt
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PAPACETEQ
Technical Customer Success Manager(m/w/x)
Leinefelde-Worbis, Stuttgart
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Customer onboarding and implementation for AI-led decision-making platform in professional sport. 7-10 years technical B2B Customer Success experience required. Access to cutting-edge AI/data technologies, home office gear support.
Anforderungen
- 7-10 years experience in Customer Success, Solutions Engineering, Technical Account Management, or Implementation Consulting, ideally in SaaS, B2B, or high-tech environments
- Strong understanding of data platforms, APIs, cloud infrastructure, and integration workflows
- Comfort navigating complex technical environments and translating technical jargon into business outcomes
- Customer Success expertise, proven track record in adoption, retention, expansion in technical/enterprise B2B accounts, QBRs, success planning, onboarding, and adoption metrics (usage dashboards, health scores, churn indicators, NPS)
- Exceptional communication and presentation skills, high EQ, consultative mindset, ability to build trusted relationships
- Sports or high-performance environment experience (preferred), background in professional sports, motorsport, or mission-critical technical operations (big plus), calmness under pressure, thriving in time-critical, high-stakes environments
- High accountability and ownership, strong organizational skills, adaptable mindset, comfort with flexible hours and occasional weekend work
Aufgaben
- Translate field insights into product evolution
- Lead end-to-end customer onboarding
- Lead end-to-end customer implementation
- Design tailored training programs
- Design success plans with KPIs and ROI targets
- Proactively monitor product usage metrics
- Conduct regular product health checks
- Champion product best practices
- Convert casual users into power users
- Convert casual users into product advocates
- Plan strategic Quarterly Business Reviews
- Facilitate strategic Quarterly Business Reviews
- Demonstrate ROI to stakeholders
- Align on product roadmap priorities
- Identify expansion opportunities
- Manage multi-phase deployments for large clients
- Act as technical quarterback during critical deployment windows
- Ensure zero downtime during rollouts
- Ensure seamless integration during rollouts
- Channel customer feedback into the product roadmap
- Channel feature requests into the product roadmap
- Participate in product design activities
- Participate in product testing activities
- Ensure solutions address real customer problems
- Own customer retention and renewals
- Nurture expansion opportunities
- Advise technical leaders and decision-makers
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- APIs
- NPS
Benefits
Mentoring & Coaching
- Events for personal and professional growth
Weiterbildungsangebote
- Trainings and certifications
Moderne Technikausstattung
- Access to cutting-edge AI and data technologies
- Home office/remote gear setup support
Karriere- und Weiterentwicklung
- Career growth tracks
Öffi Tickets
- Deutschlandticket
Firmenfahrrad
- Bike, e-scooter, or leasing model subsidy
Betriebliche Altersvorsorge
- bAV contributions
Snacks & Getränke
- Weekly stocked fruit, snacks, and drinks
Gesundheits- & Fitnessangebote
- Subsidized gym and fitness studio
Team Events & Ausflüge
- Regular team events
Mehr Urlaubstage
- 30 days paid vacation
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens PACETEQ erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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PAPACETEQ
Technical Customer Success Manager(m/w/x)
Leinefelde-Worbis, Stuttgart
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Customer onboarding and implementation for AI-led decision-making platform in professional sport. 7-10 years technical B2B Customer Success experience required. Access to cutting-edge AI/data technologies, home office gear support.
Anforderungen
- 7-10 years experience in Customer Success, Solutions Engineering, Technical Account Management, or Implementation Consulting, ideally in SaaS, B2B, or high-tech environments
- Strong understanding of data platforms, APIs, cloud infrastructure, and integration workflows
- Comfort navigating complex technical environments and translating technical jargon into business outcomes
- Customer Success expertise, proven track record in adoption, retention, expansion in technical/enterprise B2B accounts, QBRs, success planning, onboarding, and adoption metrics (usage dashboards, health scores, churn indicators, NPS)
- Exceptional communication and presentation skills, high EQ, consultative mindset, ability to build trusted relationships
- Sports or high-performance environment experience (preferred), background in professional sports, motorsport, or mission-critical technical operations (big plus), calmness under pressure, thriving in time-critical, high-stakes environments
- High accountability and ownership, strong organizational skills, adaptable mindset, comfort with flexible hours and occasional weekend work
Aufgaben
- Translate field insights into product evolution
- Lead end-to-end customer onboarding
- Lead end-to-end customer implementation
- Design tailored training programs
- Design success plans with KPIs and ROI targets
- Proactively monitor product usage metrics
- Conduct regular product health checks
- Champion product best practices
- Convert casual users into power users
- Convert casual users into product advocates
- Plan strategic Quarterly Business Reviews
- Facilitate strategic Quarterly Business Reviews
- Demonstrate ROI to stakeholders
- Align on product roadmap priorities
- Identify expansion opportunities
- Manage multi-phase deployments for large clients
- Act as technical quarterback during critical deployment windows
- Ensure zero downtime during rollouts
- Ensure seamless integration during rollouts
- Channel customer feedback into the product roadmap
- Channel feature requests into the product roadmap
- Participate in product design activities
- Participate in product testing activities
- Ensure solutions address real customer problems
- Own customer retention and renewals
- Nurture expansion opportunities
- Advise technical leaders and decision-makers
Berufserfahrung
- 7 - 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- APIs
- NPS
Benefits
Mentoring & Coaching
- Events for personal and professional growth
Weiterbildungsangebote
- Trainings and certifications
Moderne Technikausstattung
- Access to cutting-edge AI and data technologies
- Home office/remote gear setup support
Karriere- und Weiterentwicklung
- Career growth tracks
Öffi Tickets
- Deutschlandticket
Firmenfahrrad
- Bike, e-scooter, or leasing model subsidy
Betriebliche Altersvorsorge
- bAV contributions
Snacks & Getränke
- Weekly stocked fruit, snacks, and drinks
Gesundheits- & Fitnessangebote
- Subsidized gym and fitness studio
Team Events & Ausflüge
- Regular team events
Mehr Urlaubstage
- 30 days paid vacation
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens PACETEQ erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
PACETEQ
Branche
IT
Beschreibung
The company powers motorsport operations with cutting-edge software and data solutions, transforming data into competitive advantage.
Noch nicht perfekt?
- Ottobock SE & Co. KGaA
Customer Service Coordinator Industrials(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDuderstadt - Ottobock SE & Co. KGaA
Inhouse SAP Consultant - Costumer Services(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Duderstadt - Ottobock SE & Co. KGaA
AI Portfolio Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDuderstadt - Ottobock SE & Co. KGaA
Customer Service Coordinator SUITX(m/w/x)
VollzeitBefristeter Vertragmit HomeofficeSeniorDuderstadt - Ottobock SE & Co. KGaA
Senior Web 3D Developer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Duderstadt