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Technical Account Manager, German Speaking(m/w/x)
Providing gold standard experience to key stakeholders on a financial infrastructure platform, enabling payment acceptance and revenue growth. Leading complex integration conversations essential. Working with a global user base.
Anforderungen
- Minimum 3 years experience in enterprise client-facing work
- Strong product sense
- Energy for solving difficult user problems
- Strong written and verbal communication skills (English, German)
- Ability to lead complex integration conversations
- Consultative and proactive approach
- Familiarity with APIs
- Ability to explain API concepts
- Familiarity with SQL
- Comfort building basic SQL queries
- Comfort modifying complex SQL queries
- Strong technical troubleshooting skills
- Comfort interfacing with technical teams
- Professional, confident, collaborative personality
- Adept client relationship management
- Capability for business-level and technical conversations
- Operations savvy mindset
- Ability to identify and eliminate process friction
- Ability to build scalable processes
- Experience in small to medium scale project management
- Strong organizational skills
- Self-starting mindset
- Ideal experience with Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Aufgaben
- Provide a gold standard experience to key stakeholders.
- Collaborate with the Operations team.
- Provide current information, resources, and knowledge.
- Enable a gold standard experience for user-facing teams.
- Foster long-term user relationships.
- Grow user loyalty to Stripe products.
- Collaborate cross-functionally internally.
- Collaborate with user organizations.
- Provide and implement operational solutions.
- Address issues like fraud and disputes.
- Manage payment declines.
- Drive product adoption.
- Support global expansion initiatives.
- Collaborate with Customer Success and user-facing teams.
- Lead user-facing meetings in person.
- Lead user-facing meetings via video chat.
- Collaborate on support offering design.
- Create user-facing content for long-term solutions.
Berufserfahrung
- 3 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
- Polnisch – fließend
- Ukrainisch – fließend
Tools & Technologien
- APIs
- SQL
- Postman
- xCode
- Python
- Webhooks
- ETL
Noch nicht perfekt?
- AdyenVollzeitnur vor OrtBerufserfahrenBerlin
- Stripe
Implementation Consultant(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Stripe
Account Executive - Enterprise Germany(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - Reonic
Account Manager - Tech Focus(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAugsburg, Berlin - Moss
Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin
Technical Account Manager, German Speaking(m/w/x)
Providing gold standard experience to key stakeholders on a financial infrastructure platform, enabling payment acceptance and revenue growth. Leading complex integration conversations essential. Working with a global user base.
Anforderungen
- Minimum 3 years experience in enterprise client-facing work
- Strong product sense
- Energy for solving difficult user problems
- Strong written and verbal communication skills (English, German)
- Ability to lead complex integration conversations
- Consultative and proactive approach
- Familiarity with APIs
- Ability to explain API concepts
- Familiarity with SQL
- Comfort building basic SQL queries
- Comfort modifying complex SQL queries
- Strong technical troubleshooting skills
- Comfort interfacing with technical teams
- Professional, confident, collaborative personality
- Adept client relationship management
- Capability for business-level and technical conversations
- Operations savvy mindset
- Ability to identify and eliminate process friction
- Ability to build scalable processes
- Experience in small to medium scale project management
- Strong organizational skills
- Self-starting mindset
- Ideal experience with Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Aufgaben
- Provide a gold standard experience to key stakeholders.
- Collaborate with the Operations team.
- Provide current information, resources, and knowledge.
- Enable a gold standard experience for user-facing teams.
- Foster long-term user relationships.
- Grow user loyalty to Stripe products.
- Collaborate cross-functionally internally.
- Collaborate with user organizations.
- Provide and implement operational solutions.
- Address issues like fraud and disputes.
- Manage payment declines.
- Drive product adoption.
- Support global expansion initiatives.
- Collaborate with Customer Success and user-facing teams.
- Lead user-facing meetings in person.
- Lead user-facing meetings via video chat.
- Collaborate on support offering design.
- Create user-facing content for long-term solutions.
Berufserfahrung
- 3 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
- Polnisch – fließend
- Ukrainisch – fließend
Tools & Technologien
- APIs
- SQL
- Postman
- xCode
- Python
- Webhooks
- ETL
Über das Unternehmen
Stripe
Branche
FinancialServices
Beschreibung
Stripe is a financial infrastructure platform for businesses, enabling companies to accept payments and grow their revenue.
Noch nicht perfekt?
- Adyen
Enterprise Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Stripe
Implementation Consultant(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Stripe
Account Executive - Enterprise Germany(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - Reonic
Account Manager - Tech Focus(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAugsburg, Berlin - Moss
Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin