Kaseya
Senior Account Manager(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
PRProofpoint
Technical Account Manager, German speaking(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Proactive technical leadership for cybersecurity clients, managing escalations and advocating internally. 4+ years client-facing technical experience required. Annual wellness days, global collaboration opportunities.
Anforderungen
- 4+ years industry experience in client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Data communication concepts and technologies knowledge, specifically email and networking knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communication skills, written and oral
- History of successfully leading and directing technical staff through crisis situations
- Adaptability and willingness to learn new technologies
- Project management knowledge and strong time management skills
- Ability to effectively work in a team environment and independently
- Fluent German speaker
Aufgaben
- Provide proactive technical leadership and support
- Manage support interactions
- Act as an internal advocate for customers
- Respond to customer escalations
- Proactively escalate issues when needed
- Direct crisis and incident response
- Ensure timely issue resolution
- Communicate effectively with customers
- Meet regularly with clients
- Review support interactions and system status
- Discuss major issues and upcoming releases
- Create executive customer presentations
- Deliver presentations on system performance
- Present potential issues and ROI
- Suggest forward courses of action
- Develop deep understanding of customer needs
- Maintain technical knowledge of integrations
- Develop strategy for customer requirements
- Provide proactive recommendations
- Identify and prioritize goals
- Plan process improvement initiatives
- Improve customer satisfaction
- Plan production changes
- Document production changes
- Identify risks for production changes
- Schedule own time
- Complete multiple tasks
- Use independent judgment
- Design solutions to complex problems
- Implement solutions to complex problems
Berufserfahrung
- 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Tools & Technologien
- Linux
- SMTP
- MySQL
- Windows
- Active Directory
- Microsoft Exchange
Benefits
Flexibles Arbeiten
- Flexible work environment
Gesundheits- & Fitnessangebote
- Annual wellness days
Gemeinnützige Ausrichtung
- Community outreach days
Sonstige Vorteile
- Global collaboration opportunities
Karriere- und Weiterentwicklung
- Networking opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Proofpoint erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Proofpoint
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Vollzeitnur vor OrtBerufserfahrenBerlin, Hamburg, München, Köln, Hannover, Bremen, Nürnberg, Bochum, Münster, Herford
PRProofpoint
Technical Account Manager, German speaking(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Proactive technical leadership for cybersecurity clients, managing escalations and advocating internally. 4+ years client-facing technical experience required. Annual wellness days, global collaboration opportunities.
Anforderungen
- 4+ years industry experience in client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Data communication concepts and technologies knowledge, specifically email and networking knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communication skills, written and oral
- History of successfully leading and directing technical staff through crisis situations
- Adaptability and willingness to learn new technologies
- Project management knowledge and strong time management skills
- Ability to effectively work in a team environment and independently
- Fluent German speaker
Aufgaben
- Provide proactive technical leadership and support
- Manage support interactions
- Act as an internal advocate for customers
- Respond to customer escalations
- Proactively escalate issues when needed
- Direct crisis and incident response
- Ensure timely issue resolution
- Communicate effectively with customers
- Meet regularly with clients
- Review support interactions and system status
- Discuss major issues and upcoming releases
- Create executive customer presentations
- Deliver presentations on system performance
- Present potential issues and ROI
- Suggest forward courses of action
- Develop deep understanding of customer needs
- Maintain technical knowledge of integrations
- Develop strategy for customer requirements
- Provide proactive recommendations
- Identify and prioritize goals
- Plan process improvement initiatives
- Improve customer satisfaction
- Plan production changes
- Document production changes
- Identify risks for production changes
- Schedule own time
- Complete multiple tasks
- Use independent judgment
- Design solutions to complex problems
- Implement solutions to complex problems
Berufserfahrung
- 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Tools & Technologien
- Linux
- SMTP
- MySQL
- Windows
- Active Directory
- Microsoft Exchange
Benefits
Flexibles Arbeiten
- Flexible work environment
Gesundheits- & Fitnessangebote
- Annual wellness days
Gemeinnützige Ausrichtung
- Community outreach days
Sonstige Vorteile
- Global collaboration opportunities
Karriere- und Weiterentwicklung
- Networking opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Proofpoint erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Proofpoint
Branche
IT
Beschreibung
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people.
Noch nicht perfekt?
- Kaseya
Senior Account Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Proofpoint
Sr Account Manager, Public Sector(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - Proofpoint
Regional Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchenab USD 100.000 / Jahr - GMT Trend Micro Deutschland GmbH
Technical Partner Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - DTS Systeme GmbH
Account Manager - Bestandskunden(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Hamburg, München, Köln, Hannover, Bremen, Nürnberg, Bochum, Münster, Herford