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Teamlead IT-Support(m/w/x)
Leading two small IT support teams for a global data platform, ensuring company-wide accountability. Proven experience leading IT support teams and extensive 1st level operations background required. 30 days work from abroad, flexible work hours.
Anforderungen
- Proven experience leading IT teams (Support, Digital Workplace, or IT Operations)
- Extensive IT support helpdesk and 1st level operations background
- Hands-on leadership style, service quality, continuous improvement focus
- Clear communication, effective stakeholder alignment
- Comfort working in dynamic environments, evolving priorities
- Fluent German and English
- Comfort working regularly on-site
- Team leadership, people development, company-wide IT-Support accountability
- End-to-end ticket execution, SLA management
- Onboarding coordination, stakeholder alignment
- Endpoint management (macOS, Windows)
- Automation and security-focused mindset
- Operational improvement via data analysis, user feedback
Aufgaben
- Guide two small teams
- Lead and develop IT-Support teams
- Ensure clear team priorities
- Foster strong team collaboration
- Ensure accountability for company-wide IT support
- Provide reliable 1st level support
- Handle tickets end-to-end
- Manage service level agreements (SLAs)
- Provide IT helpdesk services
- Implement new systems
- Manage hardware
- Manage macOS and Windows endpoints
- Coordinate onboarding processes
- Align with key stakeholders
- Drive automation initiatives
- Implement security best practices
- Improve operations using data and user feedback
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
Workation & Sabbatical
- •30 days work from abroad
Flexibles Arbeiten
- •Hybrid work
- •Flexible work hours
Lockere Unternehmenskultur
- •International team
Team Events & Ausflüge
- •Social events
Öffi Tickets
- •Subsidized urban mobility
Gesundheits- & Fitnessangebote
- •Fitness and wellness options
Sonstige Vorteile
- •Free Langdock access
Karriere- und Weiterentwicklung
- •Career opportunities
Weiterbildungsangebote
- •Training opportunities
Parkplatz & Pendelvorteile
- •Attractive locations
Modernes Büro
- •Modern offices
Mentale Gesundheitsförderung
- •Mental health support with OpenUp
- StatistaVollzeitmit HomeofficeSeniorHamburg
- Statista
Teamleitung Digital Workplace Operations(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg - YOGI TEA GmbH
Junior IT System Administrator(m/w/x)
Vollzeitmit HomeofficeJuniorHamburg - Unbekannt
Teamleitung IT-Client Management(m/w/x)
Vollzeitmit HomeofficeManagementHamburg - plancraft
Data Lead(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg
Teamlead IT-Support(m/w/x)
Leading two small IT support teams for a global data platform, ensuring company-wide accountability. Proven experience leading IT support teams and extensive 1st level operations background required. 30 days work from abroad, flexible work hours.
Anforderungen
- Proven experience leading IT teams (Support, Digital Workplace, or IT Operations)
- Extensive IT support helpdesk and 1st level operations background
- Hands-on leadership style, service quality, continuous improvement focus
- Clear communication, effective stakeholder alignment
- Comfort working in dynamic environments, evolving priorities
- Fluent German and English
- Comfort working regularly on-site
- Team leadership, people development, company-wide IT-Support accountability
- End-to-end ticket execution, SLA management
- Onboarding coordination, stakeholder alignment
- Endpoint management (macOS, Windows)
- Automation and security-focused mindset
- Operational improvement via data analysis, user feedback
Aufgaben
- Guide two small teams
- Lead and develop IT-Support teams
- Ensure clear team priorities
- Foster strong team collaboration
- Ensure accountability for company-wide IT support
- Provide reliable 1st level support
- Handle tickets end-to-end
- Manage service level agreements (SLAs)
- Provide IT helpdesk services
- Implement new systems
- Manage hardware
- Manage macOS and Windows endpoints
- Coordinate onboarding processes
- Align with key stakeholders
- Drive automation initiatives
- Implement security best practices
- Improve operations using data and user feedback
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
Workation & Sabbatical
- •30 days work from abroad
Flexibles Arbeiten
- •Hybrid work
- •Flexible work hours
Lockere Unternehmenskultur
- •International team
Team Events & Ausflüge
- •Social events
Öffi Tickets
- •Subsidized urban mobility
Gesundheits- & Fitnessangebote
- •Fitness and wellness options
Sonstige Vorteile
- •Free Langdock access
Karriere- und Weiterentwicklung
- •Career opportunities
Weiterbildungsangebote
- •Training opportunities
Parkplatz & Pendelvorteile
- •Attractive locations
Modernes Büro
- •Modern offices
Mentale Gesundheitsförderung
- •Mental health support with OpenUp
Über das Unternehmen
Statista
Branche
IT
Beschreibung
The company is the world's leading business data platform, providing reliable data and analytics products to empower fact-based decisions.
- Statista
Team Lead Digital Workplace Operations(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg - Statista
Teamleitung Digital Workplace Operations(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg - YOGI TEA GmbH
Junior IT System Administrator(m/w/x)
Vollzeitmit HomeofficeJuniorHamburg - Unbekannt
Teamleitung IT-Client Management(m/w/x)
Vollzeitmit HomeofficeManagementHamburg - plancraft
Data Lead(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg