Beschreibung

In this role, you will lead a team dedicated to enhancing service quality and operational efficiency. Your day-to-day responsibilities will include coaching the team, developing standards, and ensuring smooth workflows while actively contributing to the growth of legal tech.

Anforderungen

• •Several years of experience in a comparable role or as a senior expert / professional team coordinator
• •Strong expertise in building, further developing, and applying processes, standards, and methodologies
• •Very strong Excel skills for reporting, analysis, and KPI-driven steering
• •Experience with common ERP and CRM systems and understanding of invoicing and billing processes
• •Solid business and financial understanding in service and project context
• •Experience coordinating and steering tasks, projects, or service-related initiatives based on KPIs
• •Strong problem-solving and conflict management skills
• •Confident communication in German and English
• •Willingness to travel occasionally
• •Strong communication skills and ability to motivate and develop people
• •Analytical thinking and structured work approach
• •Learning agility and adaptability to changing environments
• •Strong customer focus and combination of service quality with business thinking

Aufgaben

• •Lead, coach, and motivate your team
• •Foster a culture of trust and continuous development
• •Create clear action plans and prioritize tasks
• •Ensure transparency regarding goals and progress
• •Establish and use KPIs to monitor team performance
• •Conduct regular one-on-ones and feedback discussions
• •Support individual growth through development conversations
• •Strengthen cross-team collaboration
• •Develop, implement, and maintain service standards and processes
• •Continuously assess workflows for efficiency and quality improvements
• •Manage monthly closing activities, including invoicing and verification
• •Handle billing-related inquiries and complaints professionally
• •Provide consulting support on service-related topics
• •Coordinate daily operations, considering dependencies and priorities
• •Act as an escalation point for complex issues
• •Contribute to sustainable solutions for professional challenges
• •Ensure proper documentation of processes and standards
• •Train team members on established processes and methodologies

Tools & Technologien

Benefits