Dein persönlicher KI-Karriere-Agent
Team Lead IT Support(m/w/x)
Technical escalation point for complex IT issues in e-commerce platform. 3-5 years technical lead experience required. 30 days holiday, dog-friendly office.
Anforderungen
- 3-5 years experience as Technical Lead, IT Administrator, or System Analyst
- Completed IT or related field education
- Direct experience administering Atlassian Cloud (Jira Service Management and Confluence)
- Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
- Practical experience managing identity and access management across multiple SaaS platforms
- Solid understanding of IT infrastructure, networking, and security fundamentals
- Highly organised with strong prioritisation and documentation skills
- Excellent analytical, problem-solving, and communication skills
- Capacity to travel sporadically to EU company locations
- Fluency in written and spoken English
Aufgaben
- Act as technical escalation point for complex IT issues
- Lead and coach your IT support team
- Foster strong collaboration within your IT support team
- Ensure proper user account onboarding
- Manage user access
- Process role changes
- Handle user account offboarding
- Coordinate task allocation for IT support
- Manage workflows for IT support
- Ensure operational coverage for IT support
- Provide continuous IT and SaaS product support
- Manage access for routine requests via IT service desk
- Support Atlassian Jira Service Management
- Support Atlassian Confluence
- Configure service desk setup
- Configure request types
- Implement automation rules
- Create spaces in Confluence
- Identify automation opportunities
- Promote AI-assisted workflows
- Streamline IT support operations
- Streamline SaaS support operations
- Implement IT support improvements
- Implement IT support solutions
- Collaborate with IT Administrators
- Collaborate with Network Engineers
- Collaborate with IT Security Specialists
- Promote technology standardization
- Promote process standardization
- Ensure adherence to standards
- Ensure adherence to access control models
- Conduct ad-hoc operational reporting
- Provide insights in reports
- Develop plans in reports
- Make recommendations in reports
- Review IT asset software inventory
- Review IT asset hardware inventory
- Review spare IT stock levels
- Review IT stock levels across locations
- Support IT infrastructure procurement
- Support workplace technology procurement
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Atlassian Cloud
- Jira Service Management
- Confluence
- Microsoft
Benefits
Mehr Urlaubstage
- 30 days of paid holiday
Lockere Unternehmenskultur
- Dog-friendly office
Mitarbeiterrabatte
- Exclusive discounts
Mentale Gesundheitsförderung
- Wellbeing support
Fokus auf Nachhaltigkeit
- Sustainable mobility options
Familienfreundlichkeit
- Support for working parents
Kinderbetreuung
- On-site daycare
Gemeinnützige Ausrichtung
- Social Impact Day
Team Events & Ausflüge
- Team parties
- Home
- Jobs in Deutschland
- Muenchen
- Team Lead IT SupportTeam Lead IT Support bei Westwing GmbH
Noch nicht perfekt?
- EntrixVollzeitnur vor OrtSeniorMünchenab 85.000 - 95.000 / Jahr
- Crown Gabelstapler
Teamlead International Accounts Support(m/w/x)
Vollzeitnur vor OrtSeniorFeldkirchen - EOS GmbH Electro Optical Systems
IT Infrastructure and Operations Team Lead(m/w/x)
Vollzeitnur vor OrtManagementKrailling - Mynaric
Senior Microsoft Administrator(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Inverto GmbH
IT Administrator(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKöln, München
- Home
- Jobs in Deutschland
- Muenchen
- Team Lead IT SupportTeam Lead IT Support bei Westwing GmbH
Team Lead IT Support(m/w/x)
Technical escalation point for complex IT issues in e-commerce platform. 3-5 years technical lead experience required. 30 days holiday, dog-friendly office.
Anforderungen
- 3-5 years experience as Technical Lead, IT Administrator, or System Analyst
- Completed IT or related field education
- Direct experience administering Atlassian Cloud (Jira Service Management and Confluence)
- Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
- Practical experience managing identity and access management across multiple SaaS platforms
- Solid understanding of IT infrastructure, networking, and security fundamentals
- Highly organised with strong prioritisation and documentation skills
- Excellent analytical, problem-solving, and communication skills
- Capacity to travel sporadically to EU company locations
- Fluency in written and spoken English
Aufgaben
- Act as technical escalation point for complex IT issues
- Lead and coach your IT support team
- Foster strong collaboration within your IT support team
- Ensure proper user account onboarding
- Manage user access
- Process role changes
- Handle user account offboarding
- Coordinate task allocation for IT support
- Manage workflows for IT support
- Ensure operational coverage for IT support
- Provide continuous IT and SaaS product support
- Manage access for routine requests via IT service desk
- Support Atlassian Jira Service Management
- Support Atlassian Confluence
- Configure service desk setup
- Configure request types
- Implement automation rules
- Create spaces in Confluence
- Identify automation opportunities
- Promote AI-assisted workflows
- Streamline IT support operations
- Streamline SaaS support operations
- Implement IT support improvements
- Implement IT support solutions
- Collaborate with IT Administrators
- Collaborate with Network Engineers
- Collaborate with IT Security Specialists
- Promote technology standardization
- Promote process standardization
- Ensure adherence to standards
- Ensure adherence to access control models
- Conduct ad-hoc operational reporting
- Provide insights in reports
- Develop plans in reports
- Make recommendations in reports
- Review IT asset software inventory
- Review IT asset hardware inventory
- Review spare IT stock levels
- Review IT stock levels across locations
- Support IT infrastructure procurement
- Support workplace technology procurement
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Atlassian Cloud
- Jira Service Management
- Confluence
- Microsoft
Benefits
Mehr Urlaubstage
- 30 days of paid holiday
Lockere Unternehmenskultur
- Dog-friendly office
Mitarbeiterrabatte
- Exclusive discounts
Mentale Gesundheitsförderung
- Wellbeing support
Fokus auf Nachhaltigkeit
- Sustainable mobility options
Familienfreundlichkeit
- Support for working parents
Kinderbetreuung
- On-site daycare
Gemeinnützige Ausrichtung
- Social Impact Day
Team Events & Ausflüge
- Team parties
Über das Unternehmen
Westwing GmbH
Branche
Retail
Beschreibung
Westwing is Europe’s #1 in Beautiful Living e-commerce, offering a curated assortment of design products across 20+ countries.
Noch nicht perfekt?
- Entrix
(Senior) IT Manager - Operations & Security(m/w/x)
Vollzeitnur vor OrtSeniorMünchenab 85.000 - 95.000 / Jahr - Crown Gabelstapler
Teamlead International Accounts Support(m/w/x)
Vollzeitnur vor OrtSeniorFeldkirchen - EOS GmbH Electro Optical Systems
IT Infrastructure and Operations Team Lead(m/w/x)
Vollzeitnur vor OrtManagementKrailling - Mynaric
Senior Microsoft Administrator(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Inverto GmbH
IT Administrator(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKöln, München