Die KI-Suchmaschine für Jobs
Team Lead - Customer Support (Level 4)(m/w/x)
Beschreibung
In this role, you will lead customer support efforts, addressing high-profile issues and ensuring seamless order processing for an international clientele. Your day-to-day responsibilities will involve collaborating with various teams to enhance service delivery and drive improvements.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Commercial training in wholesale, logistics, or higher education
- •At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- •Good written and spoken English skills (Level B2 or higher)
- •Experience in supervising employees
- •Extensive experience with SAP or other ERP systems
- •Proficiency in MS Office, especially Excel
- •Excellent problem solving and analytical skills
- •Previous experience with CRM tools like Salesforce
- •Education/experience through advanced education and typically 5 or more years of related work experience
- •Current legal authorization to work in Germany
Ausbildung
Berufserfahrung
5 Jahre
Aufgaben
- •Respond to high-profile customer issues
- •Research situations and advise on resolutions
- •Lead analysis and reviews of customer maintenance operations
- •Provision spare parts requirements
- •Evaluate competitors' products and services
- •Manage internal customer service for after-sales activities
- •Lead escalations with internal and external stakeholders
- •Oversee order processing and administration
- •Monitor deadlines in coordination with materials management
- •Ensure on-time deliveries with the shipping department
- •Facilitate development of part package proposals
- •Support transactional sales with the sales department
- •Advise customers on order status and changes
- •Follow up on order improvements
- •Create extended reports for upper leadership
- •Identify and implement best practices with management
- •Support and lead a team in resolving difficulties
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Benefits
Mehr Urlaubstage
- •30 days of paid vacation
Sonstige Zulagen
- •Capital-forming benefits
- •Childcare allowance
Betriebliche Altersvorsorge
- •Company pension plan
Weiterbildungsangebote
- •Tailored training opportunities
Gratis oder Vergünstigte Mahlzeiten
- •Subsidized meals
Öffi Tickets
- •Subsidy for HVV ProfiTicket
Parkplatz & Pendelvorteile
- •Free employee parking
- •Free-to-use e-charging stations
Firmenfahrrad
- •Bicycle leasing
Gesundheits- & Fitnessangebote
- •Subsidized membership in EGYM Wellpass program
- Autoflug GmbHVollzeitmit HomeofficeBerufserfahrenRellingen
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Vollzeitmit HomeofficeSeniorHamburg
Team Lead - Customer Support (Level 4)(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
In this role, you will lead customer support efforts, addressing high-profile issues and ensuring seamless order processing for an international clientele. Your day-to-day responsibilities will involve collaborating with various teams to enhance service delivery and drive improvements.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Commercial training in wholesale, logistics, or higher education
- •At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- •Good written and spoken English skills (Level B2 or higher)
- •Experience in supervising employees
- •Extensive experience with SAP or other ERP systems
- •Proficiency in MS Office, especially Excel
- •Excellent problem solving and analytical skills
- •Previous experience with CRM tools like Salesforce
- •Education/experience through advanced education and typically 5 or more years of related work experience
- •Current legal authorization to work in Germany
Ausbildung
Berufserfahrung
5 Jahre
Aufgaben
- •Respond to high-profile customer issues
- •Research situations and advise on resolutions
- •Lead analysis and reviews of customer maintenance operations
- •Provision spare parts requirements
- •Evaluate competitors' products and services
- •Manage internal customer service for after-sales activities
- •Lead escalations with internal and external stakeholders
- •Oversee order processing and administration
- •Monitor deadlines in coordination with materials management
- •Ensure on-time deliveries with the shipping department
- •Facilitate development of part package proposals
- •Support transactional sales with the sales department
- •Advise customers on order status and changes
- •Follow up on order improvements
- •Create extended reports for upper leadership
- •Identify and implement best practices with management
- •Support and lead a team in resolving difficulties
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Benefits
Mehr Urlaubstage
- •30 days of paid vacation
Sonstige Zulagen
- •Capital-forming benefits
- •Childcare allowance
Betriebliche Altersvorsorge
- •Company pension plan
Weiterbildungsangebote
- •Tailored training opportunities
Gratis oder Vergünstigte Mahlzeiten
- •Subsidized meals
Öffi Tickets
- •Subsidy for HVV ProfiTicket
Parkplatz & Pendelvorteile
- •Free employee parking
- •Free-to-use e-charging stations
Firmenfahrrad
- •Bicycle leasing
Gesundheits- & Fitnessangebote
- •Subsidized membership in EGYM Wellpass program
Über das Unternehmen
Boeing Distribution Services ISC GmbH
Branche
Aerospace
Beschreibung
The company strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service.
- Autoflug GmbH
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VollzeitRemoteSeniorMünchen, Hamburg, Mainz - ALDDE ALD AutoLeasing D GmbH
Teamleitung Sachbearbeitung Kundenbetreuung Nord(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg - JYSK
Teamleiter:in Im Kundenservice(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg