Boeing Distribution Services ISC GmbH
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Norderstedt
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BOBoeing Distribution Services ISC GmbH
Team Lead - Customer Support (Level 4)(m/w/x)
Norderstedt
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Resolving high-profile customer issues and provisioning spare parts in aerospace and defense distribution. Extensive SAP/ERP experience and 5+ years in aviation/logistics customer service required. 30 days vacation, childcare allowance.
Anforderungen
- Commercial training in wholesale, logistics, or higher education
- At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- Good written and spoken English skills (Level B2 or higher)
- Experience in supervising employees
- Extensive experience with SAP or other ERP systems
- Proficiency in MS Office, especially Excel
- Excellent problem solving and analytical skills
- Previous experience with CRM tools like Salesforce
- Education/experience through advanced education and typically 5 or more years of related work experience
- Current legal authorization to work in Germany
Aufgaben
- Respond to high-profile customer issues
- Research situations and advise on resolutions
- Lead analysis and reviews of customer maintenance operations
- Provision spare parts requirements
- Evaluate competitors' products and services
- Manage internal customer service for after-sales activities
- Lead escalations with internal and external stakeholders
- Oversee order processing and administration
- Monitor deadlines in coordination with materials management
- Ensure on-time deliveries with the shipping department
- Facilitate development of part package proposals
- Support transactional sales with the sales department
- Advise customers on order status and changes
- Follow up on order improvements
- Create extended reports for upper leadership
- Identify and implement best practices with management
- Support and lead a team in resolving difficulties
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
- MS Office
- Salesforce
Benefits
Mehr Urlaubstage
- 30 days of paid vacation
Sonstige Zulagen
- Capital-forming benefits
- Childcare allowance
Betriebliche Altersvorsorge
- Company pension plan
Weiterbildungsangebote
- Tailored training opportunities
Gratis oder Vergünstigte Mahlzeiten
- Subsidized meals
Öffi Tickets
- Subsidy for HVV ProfiTicket
Parkplatz & Pendelvorteile
- Free employee parking
- Free-to-use e-charging stations
Firmenfahrrad
- Bicycle leasing
Gesundheits- & Fitnessangebote
- Subsidized membership in EGYM Wellpass program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Boeing Distribution Services ISC GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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BOBoeing Distribution Services ISC GmbH
Team Lead - Customer Support (Level 4)(m/w/x)
Norderstedt
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Resolving high-profile customer issues and provisioning spare parts in aerospace and defense distribution. Extensive SAP/ERP experience and 5+ years in aviation/logistics customer service required. 30 days vacation, childcare allowance.
Anforderungen
- Commercial training in wholesale, logistics, or higher education
- At least five years of experience in customer service or sales in aviation, logistics, or wholesale
- Good written and spoken English skills (Level B2 or higher)
- Experience in supervising employees
- Extensive experience with SAP or other ERP systems
- Proficiency in MS Office, especially Excel
- Excellent problem solving and analytical skills
- Previous experience with CRM tools like Salesforce
- Education/experience through advanced education and typically 5 or more years of related work experience
- Current legal authorization to work in Germany
Aufgaben
- Respond to high-profile customer issues
- Research situations and advise on resolutions
- Lead analysis and reviews of customer maintenance operations
- Provision spare parts requirements
- Evaluate competitors' products and services
- Manage internal customer service for after-sales activities
- Lead escalations with internal and external stakeholders
- Oversee order processing and administration
- Monitor deadlines in coordination with materials management
- Ensure on-time deliveries with the shipping department
- Facilitate development of part package proposals
- Support transactional sales with the sales department
- Advise customers on order status and changes
- Follow up on order improvements
- Create extended reports for upper leadership
- Identify and implement best practices with management
- Support and lead a team in resolving difficulties
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
- MS Office
- Salesforce
Benefits
Mehr Urlaubstage
- 30 days of paid vacation
Sonstige Zulagen
- Capital-forming benefits
- Childcare allowance
Betriebliche Altersvorsorge
- Company pension plan
Weiterbildungsangebote
- Tailored training opportunities
Gratis oder Vergünstigte Mahlzeiten
- Subsidized meals
Öffi Tickets
- Subsidy for HVV ProfiTicket
Parkplatz & Pendelvorteile
- Free employee parking
- Free-to-use e-charging stations
Firmenfahrrad
- Bicycle leasing
Gesundheits- & Fitnessangebote
- Subsidized membership in EGYM Wellpass program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Boeing Distribution Services ISC GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Boeing Distribution Services ISC GmbH
Branche
Aerospace
Beschreibung
The company strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service.
Noch nicht perfekt?
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