Ecovacs Europe GmbH
Supply Chain Management Specialist EMEA(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Düsseldorf
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ECEcovacs Europe GmbH
Specialist - After Sales - Spare Parts & Service Supply Chain (EMEA)(m/w/x)
VollzeitVor OrtSenior
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Optimizing spare parts management and service supply chain for EMEA after-sales operations. 5+ years of experience in spare parts planning and forecasting required. Flexible working hours, gym membership subsidy.
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Anforderungen
- Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field
- 5+ years of experience in spare parts management, after-sales service operations, or service supply chain management
- Experience in consumer electronics, home appliances, telecommunications, or related industries
- Strong knowledge of spare parts planning and forecasting, repair operations, inventory optimization, reverse logistics, and service supply chain management
- Experience managing outsourced logistics providers and/or repair center partners
- Strong analytical and problem-solving capabilities
- Advanced Excel and data analysis skills
- Experience working in international and cross-cultural environments
- Fluent English communication skills
- Knowledge of SAP, ERP, WMS, or service management systems like Salesforce
- Experience with parts harvesting / refurbishment programs
- Lean Six Sigma or continuous improvement background
- Additional European languages are a plus (e.g. German)
- Strong ownership mentality
- Analytical and data-driven decision making
- Operational excellence mindset
- Stakeholder management
- Negotiation and supplier management skills
- Ability to work independently in a fast-paced international environment
- Strong communication and coordination capabilities
Aufgaben
- Lead and optimize spare parts management and service supply chain activities
- Ensure high repair rates and fast turnaround times
- Manage end-to-end spare parts supply chain for European after-sales operations
- Drive spare parts availability to minimize repair delays
- Monitor and improve supply chain efficiency, forecasting accuracy, and logistics performance
- Coordinate with HQ teams in China on forecasting, allocation, procurement, and supply priorities
- Develop and maintain KPIs for parts availability, backorders, fill rate, inventory turnover, repair rate, and TAT
- Analyze repair trends, failure rates, seasonal demand, and service volumes
- Implement demand planning methodologies to improve stock accuracy
- Create regular business reviews and reports for management
- Manage operational performance of the central European spare parts distributor
- Define and monitor SLAs, logistics performance, stock accuracy, shipment lead times, and inventory health
- Optimize safety stock strategy and allocation processes
- Drive continuous improvement initiatives with logistics and distribution partners
- Oversee repair center spare parts management processes and inventory methods
- Define operational benchmarks and best practices for repair center stock management
- Improve repair efficiency, success rate, and turnaround time
- Support implementation of standardized processes across repair centers
- Lead and optimize the repair center harvesting process
- Define SKU strategy, commercial conditions, quality standards, SLAs, and operational workflows
- Evaluate and implement centralized vs. local harvesting approaches
- Ensure traceability, compliance, and quality control for harvested parts
- Drive innovative initiatives in parts exchange programs, reverse logistics, and inventory optimization
- Identify operational bottlenecks and implement scalable process improvements
- Collaborate cross-functionally with service operations, logistics, finance, procurement, IT, quality, and engineering teams
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Chinesisch – ist ein Plus
Deutsch – ist ein Plus
Tools & Technologien
ExcelSAPERPWMSSalesforce
Benefits
Flexibles Arbeiten
- Flexible working hours
Betriebliche Altersvorsorge
- Direct insurance/savings plan
Parkplatz & Pendelvorteile
- Job ticket or free parking
Gesundheits- & Fitnessangebote
- Gym membership subsidy
Snacks & Getränke
- Fresh fruit, coffee, and water
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Ecovacs Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Ecovacs Europe GmbHÜber das Unternehmen
EC
ManufacturingDüsseldorf
Das Unternehmen ist ein globaler Anbieter von Smart Home Robotern mit über 25 Jahren Erfahrung in der Servicerobotik.
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