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Managing Field Service operations for semiconductor manufacturing clients in Central Europe. Excellent German and English communication skills essential. Family-friendly rewards package.
Anforderungen
- Strong negotiation and leadership skills
- Excellent German and English communication skills
- Ability to present technical presentations
- Ability to handle high-pressure environments
- Excellent project management and organizational skills
- Basic financial and strategic planning skills
- Proactive and driving personality
- Willingness to travel up to 50%
- Management experience in semiconductor field
- Experience in customer facing roles
- Good execution and coordination skills
- B.A. or M.S. in Engineering
- Strategic, proactive, and dynamic mindset
- Passion for innovation and impact
Aufgaben
- Establish strong customer relationships at all levels
- Manage Field Service operations in Central Europe
- Coordinate service operational activities effectively
- Drive activities to meet customer KPIs
- Manage customer retention and satisfaction strategies
- Resolve customer concerns and site escalations
- Identify and resolve tool or service improvements
- Lead regular customer and KPI meetings
- Forecast and manage quarterly and annual revenues
- Promote product enhancements and CIPs to customers
- Manage equipment specifications and service level agreements
- Achieve operational and financial business objectives
- Implement plans to increase service market share
- Support account teams to reach regional targets
- Drive service sales and corporate image
- Lead and develop a team of 15 engineers
- Conduct performance reviews and individual development plans
- Analyze processes to improve service delivery
- Maintain accurate records and system data
- Track warranty, contract, and escalation metrics
- Collaborate with business units and sales personnel
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Familienfreundlichkeit
- Family friendly total rewards
Lockere Unternehmenskultur
- Inclusive work environment
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Managing Field Service operations for semiconductor manufacturing clients in Central Europe. Excellent German and English communication skills essential. Family-friendly rewards package.
Anforderungen
- Strong negotiation and leadership skills
- Excellent German and English communication skills
- Ability to present technical presentations
- Ability to handle high-pressure environments
- Excellent project management and organizational skills
- Basic financial and strategic planning skills
- Proactive and driving personality
- Willingness to travel up to 50%
- Management experience in semiconductor field
- Experience in customer facing roles
- Good execution and coordination skills
- B.A. or M.S. in Engineering
- Strategic, proactive, and dynamic mindset
- Passion for innovation and impact
Aufgaben
- Establish strong customer relationships at all levels
- Manage Field Service operations in Central Europe
- Coordinate service operational activities effectively
- Drive activities to meet customer KPIs
- Manage customer retention and satisfaction strategies
- Resolve customer concerns and site escalations
- Identify and resolve tool or service improvements
- Lead regular customer and KPI meetings
- Forecast and manage quarterly and annual revenues
- Promote product enhancements and CIPs to customers
- Manage equipment specifications and service level agreements
- Achieve operational and financial business objectives
- Implement plans to increase service market share
- Support account teams to reach regional targets
- Drive service sales and corporate image
- Lead and develop a team of 15 engineers
- Conduct performance reviews and individual development plans
- Analyze processes to improve service delivery
- Maintain accurate records and system data
- Track warranty, contract, and escalation metrics
- Collaborate with business units and sales personnel
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Familienfreundlichkeit
- Family friendly total rewards
Lockere Unternehmenskultur
- Inclusive work environment
Über das Unternehmen
KLA
Branche
Manufacturing
Beschreibung
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, focusing on innovation and R&D.
Noch nicht perfekt?
- 2050 K-T G.M.B.H. Germany
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