Dein persönlicher KI-Karriere-Agent
Senior Manager, Product Design(m/w/x)
Leading product design for efficient, empathetic agent tools and processes at a global delivery platform. 5+ years product design leadership managing multidisciplinary teams required. 27 days holiday.
Anforderungen
- 5+ years Product Design leadership experience, managing multidisciplinary teams
- Strong leadership in people management, coaching ICs and design leads
- Expertise designing products for customer service agents, internal tools, or enterprise software
- Experience or drive to adapt design for AI landscape (automation, ML interfaces, LLMs)
- Deep understanding of UX principles, user research, content strategy, design systems
- Comfort in agile, fast-paced environments; championing process and quality
- Strong storytelling and stakeholder management skills, influencing senior levels
- Excellent verbal and written communication in English
- Empathy for end-users (agents, customers, riders, vendors)
- Passion for social impact
- Eye for design craft
Aufgaben
- Lead and grow a world-class product design team.
- Mentor Senior ICs and Leads.
- Drive design strategy and product vision.
- Champion user-centered design and operational excellence.
- Ensure efficient, empathetic agent tools and processes.
- Guide design adaptation to the AI landscape.
- Define best practices for responsible AI integration.
- Oversee design execution from discovery to delivery.
- Ensure consistent quality, usability, and visual polish.
- Manage a hybrid team across multiple locations.
- Foster a cohesive, collaborative, and inclusive culture.
- Collaborate with senior stakeholders globally.
- Ensure alignment, clarity, and momentum.
- Own and drive UX Product KPIs and OKRs.
- Ensure alignment with product and business goals.
- Inspire innovation and push boundaries.
- Advocate simplicity, accessibility, and long-term value.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- automation
- machine learning interfaces
- large language models
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra day holiday on 2nd year
- Extra day holiday on 3rd year
Sonstige Zulagen
- Educational budget
- Bicycle subsidy
- Digital meal vouchers
- Food vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Attraktive Vergütung
- Employee share purchase plan
Workation & Sabbatical
- Sabbatical bank
Öffi Tickets
- Public transportation ticket discount
Sonstige Vorteile
- Life insurance
- Accident insurance
Betriebliche Altersvorsorge
- Corporate pension plan
Mitarbeiterrabatte
- Corporate discounts
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Senior Manager, Product Design(m/w/x)
Leading product design for efficient, empathetic agent tools and processes at a global delivery platform. 5+ years product design leadership managing multidisciplinary teams required. 27 days holiday.
Anforderungen
- 5+ years Product Design leadership experience, managing multidisciplinary teams
- Strong leadership in people management, coaching ICs and design leads
- Expertise designing products for customer service agents, internal tools, or enterprise software
- Experience or drive to adapt design for AI landscape (automation, ML interfaces, LLMs)
- Deep understanding of UX principles, user research, content strategy, design systems
- Comfort in agile, fast-paced environments; championing process and quality
- Strong storytelling and stakeholder management skills, influencing senior levels
- Excellent verbal and written communication in English
- Empathy for end-users (agents, customers, riders, vendors)
- Passion for social impact
- Eye for design craft
Aufgaben
- Lead and grow a world-class product design team.
- Mentor Senior ICs and Leads.
- Drive design strategy and product vision.
- Champion user-centered design and operational excellence.
- Ensure efficient, empathetic agent tools and processes.
- Guide design adaptation to the AI landscape.
- Define best practices for responsible AI integration.
- Oversee design execution from discovery to delivery.
- Ensure consistent quality, usability, and visual polish.
- Manage a hybrid team across multiple locations.
- Foster a cohesive, collaborative, and inclusive culture.
- Collaborate with senior stakeholders globally.
- Ensure alignment, clarity, and momentum.
- Own and drive UX Product KPIs and OKRs.
- Ensure alignment with product and business goals.
- Inspire innovation and push boundaries.
- Advocate simplicity, accessibility, and long-term value.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- automation
- machine learning interfaces
- large language models
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra day holiday on 2nd year
- Extra day holiday on 3rd year
Sonstige Zulagen
- Educational budget
- Bicycle subsidy
- Digital meal vouchers
- Food vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Attraktive Vergütung
- Employee share purchase plan
Workation & Sabbatical
- Sabbatical bank
Öffi Tickets
- Public transportation ticket discount
Sonstige Vorteile
- Life insurance
- Accident insurance
Betriebliche Altersvorsorge
- Corporate pension plan
Mitarbeiterrabatte
- Corporate discounts
Über das Unternehmen
Delivery Hero
Branche
Logistics
Beschreibung
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
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