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CLClarios

Senior IT Service Operations Manager(m/w/x)

Hannover, Bratislava
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung

Leading IT Service Operations across EMEA for advanced battery technologies, restoring stability and bridging global strategy with regional execution. 8+ years IT Service Operations experience required. EMEA Mentoring Program, LinkedIn Learning access.

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Anforderungen

  • 8+ years IT Service Operations / ITSM / Infrastructure or End-User Services
  • Proven leadership of managers and distributed teams
  • Success driving execution, accountability, operational discipline
  • Experience in global matrix organization
  • Manufacturing or multi-site environments background (plus)
  • Strong execution mindset, turning plans into outcomes
  • Proven ability to enforce follow-through and accountability
  • Experience improving manager effectiveness and team performance
  • Ability to stabilize and improve low-engagement environments
  • Data-driven decision-making with focus on action and outcomes
  • Strong stakeholder management and communication skills
  • Fluent English skills
  • Leads by example with high personal accountability
  • Drives consistency between words and actions
  • Creates clarity and structure in complex environments
  • Builds trust through visible delivery

Aufgaben

  • Lead IT Service Operations across EMEA
  • Restore execution discipline and operational stability
  • Strengthen manager effectiveness and employee engagement
  • Bridge global IT strategy and regional execution
  • Ensure reliable, scalable, and continuously improving services
  • Rebuild trust and accountability within the organization
  • Drive operational discipline and initiative tracking
  • Establish regional follow-up and accountability routines
  • Proactively escalate and resolve delivery gaps
  • Develop and support managers and service professionals
  • Implement structured leadership routines and 1:1s
  • Provide performance feedback and team execution reviews
  • Coach managers to enhance support and team engagement
  • Build and use dashboards for service performance tracking
  • Provide stakeholders with clear visibility on priorities
  • Use data to drive decisions and improvements
  • Ensure stable, high-performing IT services
  • Manage end-user services, field support, and incident handling
  • Drive continuous improvement in service reliability
  • Reduce first-contact resolution and recurring issues
  • Maintain alignment with global IT standards
  • Improve employee experience through consistent support
  • Develop regional engagement action plans based on surveys
  • Communicate progress and ensure visible improvements
  • Strengthen manager support and feedback quality
  • Clarify priorities and growth opportunities
  • Drive recognition and development practices
  • Partner with HR on career development planning
  • Address disengagement, attrition, workload, and wellbeing
  • Implement actions for a sustainable, productive environment
  • Collaborate with global service owners and teams
  • Represent EMEA requirements in global standards
  • Monitor regional supplier performance and SLA delivery
  • Support supplier governance with operational input
  • Ensure operational readiness for M&A and new site onboarding
  • Coordinate cross-team execution for smooth delivery

Berufserfahrung

8 Jahre

Ausbildung

Bachelor-AbschlussODER
Master-Abschluss

Sprachen

Englischfließend

Benefits

Weiterbildungsangebote
  • Learning Academy
  • LinkedIn Learning
Mentoring & Coaching
  • EMEA Mentoring Program
Sonstige Vorteile
  • Other benefits may vary by final work location

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Clarios erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Clarios

Über das Unternehmen

CL
ManufacturingHannover

Clarios is the global leader in advanced, low-voltage battery technologies for mobility, powering nearly every type of vehicle.

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