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vor 6 Tagen

Senior Director, Head of Client Services for Central Europe and Eurozone Branch Operations(m/w/x)

Frankfurt am Main
Vollzeitmit HomeofficeManagement
AI/ML

Beschreibung

You will lead regional client services and Eurozone operations, driving strategic growth and operational excellence. Your day-to-day involves managing high-level stakeholder relationships and ensuring a world-class client experience.

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Anforderungen

  • •Availability for international travel
  • •Experience managing technical and professional teams
  • •Strategic leadership and complex problem solving
  • •Strategic steering of cross-functional teams
  • •Relationship building with executive stakeholders
  • •Expertise in payment and clearing systems
  • •Experience in crisis and incident management
  • •B2B sales process experience
  • •Expertise in AI concepts and applications
  • •Ability to navigate European regulatory requirements
  • •Fluent German and English skills
  • •Customer centricity and success planning skills
  • •Proactiveness and critical thinking skills

Berufserfahrung

ca. 4 - 6 Jahre

Aufgaben

  • •Represent client services on the leadership team
  • •Direct operational plans across matrixed teams
  • •Develop long-term strategic plans for the market
  • •Build relationships with key cross-functional stakeholders
  • •Advocate for the client success transformation strategy
  • •Hold stakeholders accountable for client experience quality
  • •Manage large-scale projects and functional processes
  • •Guide and lead employees across multiple functions
  • •Communicate status updates to senior executive leadership
  • •Streamline strategic initiatives to inspire change
  • •Influence global payment practices and procedures
  • •Provide thought leadership on payment trends
  • •Advise senior client stakeholders on value realization
  • •Manage employee development and performance reviews
  • •Coach and delegate to direct and matrixed reports
  • •Oversee expense budgets and revenue targets
  • •Act as the central escalation point for crises
  • •Monitor the European Payment System for euro payments
  • •Manage interactions with the European Central Bank
  • •Lead Eurozone crisis management and governance forums
  • •Develop and test euro-area incident simulations
  • •Approve process changes relevant to the Eurozone
  • •Participate in external regulatory working groups

Tools & Technologien

payment systemsauthorization systemsclearing systemssettlement servicesAI

Sprachen

Deutsch – verhandlungssicher

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Visa erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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