CARBAGAS AG
Senior Sachbearbeiter:in BackOffice(m/w/x)
Vollzeitnur vor OrtSenior
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BABavarian Nordic GmbH
Senior Customer Service Coordinator(m/w/x)
Bern
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Elevating service quality and O2C process execution for a global biotech company. Fluent English, German, and French business proficiency required. Shaping future working methods, 5+ years in regulated industries, and GDP/GMP/WDA familiarity.
Anforderungen
- Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or related field
- Fluent English and German, business proficient French
- 5+ years experience in customer service or operations in regulated industries
- Strong experience with Order-to-Cash processes, cross-functional collaboration, and continuous improvement
- Familiarity with GDP/GMP/WDA compliance frameworks
- Solid understanding of regulated environments and complex operational processes
- Effective cross-functional collaboration with focus on quality, compliance, and customer experience
- Strong customer-first mindset with ability to translate insights into improvements
- Analytical and structured problem-solving skills, including root-cause analysis
- Proven ability to manage operational complexity with high quality and compliance
- Confident stakeholder management across functions and geographies
- Systems-savvy, ideally with CRM/ERP platform experience
- Resilient and solution-oriented professional
- Handles escalations with sound judgement and proactive approach
- Continuous improvement mindset with active process enhancement contribution
- Highly organized with strong attention to documentation integrity and regulatory compliance
- Thrives in dynamic, evolving environment requiring adaptability and initiative
Aufgaben
- Champion customer-centric mindset
- Shape future working methods
- Elevate service quality across markets
- Ensure high-quality O2C process execution
- Validate orders
- Follow up on shipments
- Resolve service issues
- Manage customer complaints
- Handle delivery challenges
- Address service deviations
- Drive continuous improvement initiatives
- Enhance service transparency
- Strengthen O2C performance
- Collaborate with Commercial, Finance, Supply Chain, Quality, IT, and external partners
- Provide hands-on operational support
- Ensure continuity in selected markets
- Maintain compliant execution
- Monitor service performance
- Analyze trends
- Lead root-cause analysis
- Resolve and prevent issues
- Develop and refine SOPs
- Create work instructions
- Set communication standards
- Strengthen customer communication governance
- Ensure accuracy and consistency
- Maintain audit readiness
- Ensure GDP/GMP/WDA compliance
- Identify system and tool improvement opportunities
- Enhance CRM/ERP platforms
- Improve dashboards
- Increase automation capabilities
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
- Französisch – verhandlungssicher
Tools & Technologien
- Microsoft Dynamics
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bavarian Nordic GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- CARBAGAS AG
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Vollzeitnur vor OrtManagementBern
BABavarian Nordic GmbH
Senior Customer Service Coordinator(m/w/x)
Bern
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Elevating service quality and O2C process execution for a global biotech company. Fluent English, German, and French business proficiency required. Shaping future working methods, 5+ years in regulated industries, and GDP/GMP/WDA familiarity.
Anforderungen
- Bachelor’s degree in Business Administration, Supply Chain, Customer Service, or related field
- Fluent English and German, business proficient French
- 5+ years experience in customer service or operations in regulated industries
- Strong experience with Order-to-Cash processes, cross-functional collaboration, and continuous improvement
- Familiarity with GDP/GMP/WDA compliance frameworks
- Solid understanding of regulated environments and complex operational processes
- Effective cross-functional collaboration with focus on quality, compliance, and customer experience
- Strong customer-first mindset with ability to translate insights into improvements
- Analytical and structured problem-solving skills, including root-cause analysis
- Proven ability to manage operational complexity with high quality and compliance
- Confident stakeholder management across functions and geographies
- Systems-savvy, ideally with CRM/ERP platform experience
- Resilient and solution-oriented professional
- Handles escalations with sound judgement and proactive approach
- Continuous improvement mindset with active process enhancement contribution
- Highly organized with strong attention to documentation integrity and regulatory compliance
- Thrives in dynamic, evolving environment requiring adaptability and initiative
Aufgaben
- Champion customer-centric mindset
- Shape future working methods
- Elevate service quality across markets
- Ensure high-quality O2C process execution
- Validate orders
- Follow up on shipments
- Resolve service issues
- Manage customer complaints
- Handle delivery challenges
- Address service deviations
- Drive continuous improvement initiatives
- Enhance service transparency
- Strengthen O2C performance
- Collaborate with Commercial, Finance, Supply Chain, Quality, IT, and external partners
- Provide hands-on operational support
- Ensure continuity in selected markets
- Maintain compliant execution
- Monitor service performance
- Analyze trends
- Lead root-cause analysis
- Resolve and prevent issues
- Develop and refine SOPs
- Create work instructions
- Set communication standards
- Strengthen customer communication governance
- Ensure accuracy and consistency
- Maintain audit readiness
- Ensure GDP/GMP/WDA compliance
- Identify system and tool improvement opportunities
- Enhance CRM/ERP platforms
- Improve dashboards
- Increase automation capabilities
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
- Französisch – verhandlungssicher
Tools & Technologien
- Microsoft Dynamics
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bavarian Nordic GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Bavarian Nordic GmbH
Branche
Healthcare
Beschreibung
The company is a global leader in developing life-saving vaccines with over 30 years of experience.
Noch nicht perfekt?
- CARBAGAS AG
Senior Sachbearbeiter:in BackOffice(m/w/x)
Vollzeitnur vor OrtSeniorGümligen - CARBAGAS AG
Team Lead Back Office Customer Service Center(m/w/x)
Vollzeitnur vor OrtSeniorGümligen - CSL Behring
Senior Operational Service Specialist(m/w/x)
Vollzeitnur vor OrtSeniorBern - Eurofins Scientific
Laboratory Operations Project Coordinator(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBern - CSL Vifor
Business Operations Lead(m/w/x)
Vollzeitnur vor OrtManagementBern