SAP
Senior Cloud Architect & Advisor(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSenior
St. Leon-Rot
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SASAP
Senior Customer Officer GCO Cloud Experience EMEA(m/w/x)
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Orchestrating executive customer engagements and leadership briefings for SAP's EMEA cloud operations. Strategic customer engagement and senior stakeholder management experience required. Limited contract, constant learning, and skill growth.
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Anforderungen
- Professional experience in customer success, cloud services delivery, strategy and operations, business operations management, or comparable role in complex international environment
- Ability to support senior executives and leadership in setting priorities, preparing decisions, and translating strategy into executable plans
- Strong customer orientation with experience in strategic customer engagements, escalations, executive communication, and senior stakeholder management
- Good understanding of enterprise cloud operating models and customer service delivery; knowledge of SAP, SAP S/4HANA, private cloud, hyperscaler environments, or Global Cloud Operations is a strong advantage
- Strength in governance, performance reporting, workforce and budget coordination, decision tracking, change management, and turning complex information into clear recommendations and actions
- Excellent English communication, presentation, facilitation, negotiation, and influencing skills, combined with strategic thinking, and ability to work effectively across countries, cultures, functions, and seniority levels; additional EMEA languages are an advantage
Aufgaben
- Act as a trusted partner to the Regional Head of EMEA on strategic customer and business priorities
- Plan and orchestrate executive customer engagements, leadership briefings, customer visits, and business reviews
- Ensure alignment between customer expectations, regional priorities, and delivery execution
- Prepare executive communications, customer updates, leadership presentations, talking points, and briefing materials
- Bring leadership insights into key account planning
- Help prioritise customer engagement based on strategic relevance, customer needs, risk, and expected outcomes
- Support customer transitions and delivery model alignment in cooperation with account, commercial, delivery, and operational teams
- Represent GCO Cloud Experience EMEA in internal and customer-facing executive forums
- Create visibility for leadership through high-quality reporting, structured communication, and actionable management insights
- Support the execution of strategic initiatives and transformation programmes across EMEA
- Monitor business performance and help identify risks, dependencies, decision requirements, and opportunities
- Ensure management decisions, actions, and commitments are documented, tracked, and executed
- Author and maintain the regional strategy paper, annual priorities, and key leadership narratives
- Coordinate workforce planning, headcount tracking, hiring activities, budget-related topics, and organisational initiatives
- Support the coordination of customer transitions involving PC3, EC3, hybrid, legacy, CAS, and related delivery scenarios
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
EMEA LANGUAGES – Grundkenntnisse
Tools & Technologien
SAPSAP S/4HANAprivate cloudhyperscaler environmentsGlobal Cloud Operations
Benefits
Großzügige Elternzeit
- Maternity leave cover
Weiterbildungsangebote
- Constant learning
- Skill growth
Sonstige Vorteile
- Great benefits
- Accessibility accommodations
Lockere Unternehmenskultur
- Supportive team
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
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ITSt. Leon-Rot
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