Eye Security
Senior Customer Success Operations and Automation Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
N8n8n
Senior Customer Care Operations EMEA(m/w/x)
Berlin
VollzeitRemoteSenior
AI/ML
Nejo KI-Zusammenfassung
Scaling post-sales operating system for AI workflow platform, maximizing NRR. Revenue Ops/CS Ops SaaS experience required. Annual €1K learning budget, 30 days vacation.
Anforderungen
- Revenue Ops / CS Ops experience in SaaS
- Process design excellence
- Analytical mindset for metrics and insights
- Autonomous execution and delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board setup/operation
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work outside Germany
- English language proficiency
Aufgaben
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear and measurable
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage stakeholders effectively
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- CRM
- Customer Success platforms
Benefits
Attraktive Vergütung
- Equity
Betriebliche Altersvorsorge
- 401(k) retirement plan with 4% employer match (US)
- Pension contributions (Europe)
Weiterbildungsangebote
- Annual €1K learning budget
Sonstige Zulagen
- $100 monthly open source contribution
- Unlimited AI budget
Mehr Urlaubstage
- 30 days vacation (Europe)
Sonstige Vorteile
- Public holidays
- Company-paid short-term and long-term disability insurance (US)
- Life insurance (US)
- Company transparency
Gesundheits- & Fitnessangebote
- Local country health benefits (Europe)
- Multiple low-premium, low-deductible medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
- HSA (US)
Team Events & Ausflüge
- Regular hackathons
- Regular off-sites
Flexibles Arbeiten
- Remote-first policy
- Hybrid roles (US)
Lockere Unternehmenskultur
- Kind culture
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens n8n erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Alteos GmbH
Head of Operations - Intelligence & Process Enablement(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Merantix Momentum
VP Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
N8n8n
Senior Customer Care Operations EMEA(m/w/x)
Berlin
VollzeitRemoteSenior
AI/ML
Nejo KI-Zusammenfassung
Scaling post-sales operating system for AI workflow platform, maximizing NRR. Revenue Ops/CS Ops SaaS experience required. Annual €1K learning budget, 30 days vacation.
Anforderungen
- Revenue Ops / CS Ops experience in SaaS
- Process design excellence
- Analytical mindset for metrics and insights
- Autonomous execution and delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board setup/operation
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work outside Germany
- English language proficiency
Aufgaben
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear and measurable
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage stakeholders effectively
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- CRM
- Customer Success platforms
Benefits
Attraktive Vergütung
- Equity
Betriebliche Altersvorsorge
- 401(k) retirement plan with 4% employer match (US)
- Pension contributions (Europe)
Weiterbildungsangebote
- Annual €1K learning budget
Sonstige Zulagen
- $100 monthly open source contribution
- Unlimited AI budget
Mehr Urlaubstage
- 30 days vacation (Europe)
Sonstige Vorteile
- Public holidays
- Company-paid short-term and long-term disability insurance (US)
- Life insurance (US)
- Company transparency
Gesundheits- & Fitnessangebote
- Local country health benefits (Europe)
- Multiple low-premium, low-deductible medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
- HSA (US)
Team Events & Ausflüge
- Regular hackathons
- Regular off-sites
Flexibles Arbeiten
- Remote-first policy
- Hybrid roles (US)
Lockere Unternehmenskultur
- Kind culture
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens n8n erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
n8n
Branche
IT
Beschreibung
n8n is an open AI workflow orchestration platform that empowers technical teams to automate faster and smarter.
Noch nicht perfekt?
- Eye Security
Senior Customer Success Operations and Automation Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Alteos GmbH
Head of Operations - Intelligence & Process Enablement(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Merantix Momentum
VP Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin