MOMENTIVE PERFORMANCE MATERIALS GMBH
Lead Scientist – Product Development Healthcare(m/w/x)
Vollzeitnur vor OrtSenior
Leverkusen
ab 91.200 - 133.760 / Jahr
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MOMOMENTIVE PERFORMANCE MATERIALS GMBH
Regional Service Quality Engineer(m/w/x)
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Global service quality strategy for packaging, labeling, and delivery, aiming for <0.5% complaint rate. Bachelor's degree and multi-year leadership experience in production or supply chain required. Development programs, diverse career opportunities.
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Anforderungen
- B.S. Degree in Chemical Engineering, Supply Chain Management or related field
- Multi-annual experience in Production, Supply Chain, Quality, Technology or related leadership role
- Effective communication style for building relationships and impacting outcomes
- Ability to teach, train, and motivate others
- Effective work in matrix and cross-cultural environments
- Excellent presentation, facilitation, and problem-solving skills
- Strong approach to data generation and analysis
- Ability to note trends and drive improvements for customer satisfaction
- Proven strong customer advocate
- Excellent communication and interpersonal skills
- SAP knowledge
- Fluent English (written and spoken)
- Willingness to travel (up to 25%)
- Silicone product/application knowledge preferred
- Process Improvement Experience or Continuous Improvement Certification preferred
- Lean Six Sigma certification (Green Belt or higher) is a plus
- Knowledge/Experience about packaging technology
- Knowledge in highly regulated industries (e.g. Automotive/Healthcare)
Aufgaben
- Ensure high service quality standards in packaging, labeling, customer service, and product delivery
- Monitor and analyze service processes to meet customer expectations and regulatory requirements
- Develop and execute a global service quality strategy to reduce complaint rate below 0.5%
- Design and implement robust processes to achieve and sustain quality performance targets
- Provide direction and support to regional teams for prompt and effective complaint management
- Lead the development and continuous improvement of the regional service quality strategy
- Align regional strategies with global quality standards and translate priorities into actionable measures
- Guide regional stakeholders in consistent and efficient complaint management
- Collaborate with regional and cross-functional teams to improve service quality processes
- Ensure compliance with internal, industry, and regulatory standards
- Identify and address process gaps, inefficiencies, and risks in service quality operations
- Develop and maintain standard operating procedures and work instructions
- Act as primary point of contact for sales organizations and customers on service quality
- Manage Root Cause Corrective Action processes for service quality complaints
- Execute SAP transactions and documentation for service quality complaints and customer requests
- Support approval processes for customer growth projects by assessing quality requirements
- Drive continuous improvement initiatives to reduce service quality complaint rates
- Promote a customer-focused quality culture by sharing best practices and learnings
- Manage European logistics service providers, ensuring high quality and compliance
- Negotiate Service Level Agreements with logistics partners
- Monitor quality-related Key Performance Indicators
- Prepare and execute audits of logistics service providers
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
ExcelMinitabSAP
Benefits
Attraktive Vergütung
- Competitive total rewards
Weiterbildungsangebote
- Development programs
Lockere Unternehmenskultur
- Inclusive culture
Karriere- und Weiterentwicklung
- Diverse career opportunities
Fokus auf Nachhaltigkeit
- Sustainable solutions
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Zur Originalanzeige bei MOMENTIVE PERFORMANCE MATERIALS GMBHÜber das Unternehmen
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ManufacturingLeverkusen
Das Unternehmen ist ein führender Anbieter von fortschrittlichen Materialien mit einem Fokus auf Silikone und Spezialprodukte.
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