Solplanet
Regional Service Lead EMEA(m/w/x)
Vollzeitnur vor OrtSenior
Köln
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MOMOMENTIVE PERFORMANCE MATERIALS GMBH
Regional Service Quality Engineer(m/w/x)
Leverkusen
ab 78.000 - 114.400 / Jahr
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Global service quality strategy for packaging, labeling, and delivery, aiming for <0.5% complaint rate. Bachelor's degree and multi-year leadership experience in production or supply chain required. Development programs, diverse career opportunities.
Anforderungen
- B.S. Degree in Chemical Engineering, Supply Chain Management or related field
- Multi-annual experience in Production, Supply Chain, Quality, Technology or related leadership role
- Effective communication style for building relationships and impacting outcomes
- Ability to teach, train, and motivate others
- Effective work in matrix and cross-cultural environments
- Excellent presentation, facilitation, and problem-solving skills
- Strong approach to data generation and analysis
- Ability to note trends and drive improvements for customer satisfaction
- Proven strong customer advocate
- Excellent communication and interpersonal skills
- SAP knowledge
- Fluent English (written and spoken)
- Willingness to travel (up to 25%)
- Silicone product/application knowledge preferred
- Process Improvement Experience or Continuous Improvement Certification preferred
- Lean Six Sigma certification (Green Belt or higher) is a plus
- Knowledge/Experience about packaging technology
- Knowledge in highly regulated industries (e.g. Automotive/Healthcare)
Aufgaben
- Ensure high service quality standards in packaging, labeling, customer service, and product delivery
- Monitor and analyze service processes to meet customer expectations and regulatory requirements
- Develop and execute a global service quality strategy to reduce complaint rate below 0.5%
- Design and implement robust processes to achieve and sustain quality performance targets
- Provide direction and support to regional teams for prompt and effective complaint management
- Lead the development and continuous improvement of the regional service quality strategy
- Align regional strategies with global quality standards and translate priorities into actionable measures
- Guide regional stakeholders in consistent and efficient complaint management
- Collaborate with regional and cross-functional teams to improve service quality processes
- Ensure compliance with internal, industry, and regulatory standards
- Identify and address process gaps, inefficiencies, and risks in service quality operations
- Develop and maintain standard operating procedures and work instructions
- Act as primary point of contact for sales organizations and customers on service quality
- Manage Root Cause Corrective Action processes for service quality complaints
- Execute SAP transactions and documentation for service quality complaints and customer requests
- Support approval processes for customer growth projects by assessing quality requirements
- Drive continuous improvement initiatives to reduce service quality complaint rates
- Promote a customer-focused quality culture by sharing best practices and learnings
- Manage European logistics service providers, ensuring high quality and compliance
- Negotiate Service Level Agreements with logistics partners
- Monitor quality-related Key Performance Indicators
- Prepare and execute audits of logistics service providers
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- Excel
- Minitab
- SAP
Benefits
Attraktive Vergütung
- Competitive total rewards
Weiterbildungsangebote
- Development programs
Lockere Unternehmenskultur
- Inclusive culture
Karriere- und Weiterentwicklung
- Diverse career opportunities
Fokus auf Nachhaltigkeit
- Sustainable solutions
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MOMENTIVE PERFORMANCE MATERIALS GMBH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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