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SDSD Worx

Product Owner Salesforce Service Cloud(m/w/x)

Berlin, Wien, München, Düsseldorf, Dresden, Zürich, Magdeburg, Aachen, Zwickau, Dreieich
Vollzeitmit HomeofficeSenior

Backlog management and evolution of customer service tools at European HR/Payroll services provider. 5+ years Product Owner experience, ideally with Service Management exposure, required. Remote work, option to work from other offices.

Anforderungen

  • Degree in IT, IT-related fields, or equivalent experience
  • Minimum 5 years Product Owner experience, ideally with Salesforce/Service Management
  • Strong analytical, communication, problem-solving skills
  • Quick understanding of SD Worx business
  • Skill in translating business needs to requirements
  • Experience in Agile squads; international environment experience (asset)
  • Strong process-oriented mindset, continuous optimization drive
  • Effective prioritization, meeting deadlines, performing under pressure
  • Strong focus on scalability and standardization
  • Excellent stakeholder management capabilities
  • Ensuring clear team understanding of requirements
  • Defining squad competencies with scrum master, agile coach, tribe lead
  • Strong teamwork, flexible mindset
  • Excellent English communication skills (written/verbal)
  • Proactive attitude, strong sense of ownership
  • Proven people leadership experience (team lead, coaching, etc.)
  • Strong soft skills: coaching, mentoring, conflict resolution, motivating teams
  • Familiarity with HR tasks (performance, development, capacity management)

Aufgaben

  • Maximize value of Enterprise Tools.
  • Manage the product backlog effectively.
  • Evolve tools within the SD Worx product landscape.
  • Collaborate with internal stakeholders and teams.
  • Create and prioritize user stories for the team.
  • Consider existing tool support and future plans.
  • Evolve tools end-to-end with the team.
  • Follow up on projects from start to finish.
  • Manage service in the enterprise value chain.
  • Ensure customer requests are handled globally.
  • Make final decisions on product development.
  • Illustrate business context, problem space, and solutions.
  • Co-develop the product vision.
  • Align product vision with leads and product managers.
  • Validate the product vision with internal customers.
  • Define and prioritize the product backlog.
  • Ensure clarity of sprint backlog requirements and priorities.
  • Drive product roadmap execution and release planning.
  • Safeguard product's technical stability and sustainability.
  • Define product requirements, ensuring completeness and consistency.
  • Participate in sprint planning.
  • Confirm priorities and clarify requirements during sprints.
  • Communicate proactively with stakeholders and suppliers.
  • Contribute to tribe roadmap, planning, and coordination.
  • Provide regular, structured reporting on enterprise tools.
  • Manage people for the squad.
  • Coach squad members.
  • Conduct 1-on-1 conversations.
  • Follow up on performance.
  • Support personal development.
  • Oversee team capacity, competencies, and workload distribution.
  • Oversee resource planning.
  • Partner with HR for recruitment, evaluations, and growth.
  • Foster a strong, healthy team culture.
  • Promote collaboration, ownership, and continuous improvement.

Berufserfahrung

  • 5 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Salesforce
  • Agile

Benefits

Flexibles Arbeiten

  • Flexible working hours
  • Remote work
  • Work from other offices

Startup-Atmosphäre

  • Autonomy and flexibility

Weiterbildungsangebote

  • Multiple trainings
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SD Worx erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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