Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEDelivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Developing self-service product journeys for a global delivery platform. 4+ years product management experience required. 27 days holiday, €1000 educational budget.
Anforderungen
- 4+ years product management experience
- Deep understanding of user experience
- Design great user journeys
- Empathetic experiences for users
- Strong problem-solving skills
- Identify friction points in user journey
- Execute solutions with designers and engineers
- Master of work prioritization
- Strong grasp of technical trade-offs
- Understanding of opportunity costs
- Data-driven mindset
- Use data to make decisions
- Accountable for driving metrics
- Improve key metrics for existing products
- Successfully launch innovative new products
- Exceptional interpersonal skills
- Strong written communication
- Strong verbal communication
- Influence partners effectively
- Fluent in English
- Experience with Service tooling
- Experience with AI/ML-driven products
- Proficiency in SQL
- Proficiency in BigQuery
- Proficiency in Firebase/Google Analytics
- Proficiency in Data Studio
- Background in Computer Science
- Background in Mathematics
- Background in Engineering
- Background in Business Management
- Background in Economics
Aufgaben
- Develop high-impact products for service experiences
- Build fast, intuitive self-service journeys
- Lead the Help Center Home squad
- Focus on knowledge base navigation
- Create self-service flows and deflection routing
- Guide users to quick resolutions
- Collaborate with AI Agent squads
- Integrate AI capabilities into support flow
- Own initial support user journey
- Create empathetic self-service experiences
- Drive key squad KPIs
- Improve Contact Rate, Self-Service Rate, Deflection Rate, and CSAT
- Prioritize roadmap for user experience
- Maintain system reliability
- Influence stakeholders without direct authority
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- SQL
- BigQuery
- Firebase
- Google Analytics
- Data Studio
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Sonstige Zulagen
- 1000 EUR Educational Budget
- Digital meal vouchers
- Food vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Firmenfahrrad
- Bicycle subsidy
Attraktive Vergütung
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical bank
Öffi Tickets
- Public transportation ticket discount
Sonstige Vorteile
- Life & accident insurance
Betriebliche Altersvorsorge
- Corporate pension plan
Mitarbeiterrabatte
- Corporate discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delivery Hero erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DEDelivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Developing self-service product journeys for a global delivery platform. 4+ years product management experience required. 27 days holiday, €1000 educational budget.
Anforderungen
- 4+ years product management experience
- Deep understanding of user experience
- Design great user journeys
- Empathetic experiences for users
- Strong problem-solving skills
- Identify friction points in user journey
- Execute solutions with designers and engineers
- Master of work prioritization
- Strong grasp of technical trade-offs
- Understanding of opportunity costs
- Data-driven mindset
- Use data to make decisions
- Accountable for driving metrics
- Improve key metrics for existing products
- Successfully launch innovative new products
- Exceptional interpersonal skills
- Strong written communication
- Strong verbal communication
- Influence partners effectively
- Fluent in English
- Experience with Service tooling
- Experience with AI/ML-driven products
- Proficiency in SQL
- Proficiency in BigQuery
- Proficiency in Firebase/Google Analytics
- Proficiency in Data Studio
- Background in Computer Science
- Background in Mathematics
- Background in Engineering
- Background in Business Management
- Background in Economics
Aufgaben
- Develop high-impact products for service experiences
- Build fast, intuitive self-service journeys
- Lead the Help Center Home squad
- Focus on knowledge base navigation
- Create self-service flows and deflection routing
- Guide users to quick resolutions
- Collaborate with AI Agent squads
- Integrate AI capabilities into support flow
- Own initial support user journey
- Create empathetic self-service experiences
- Drive key squad KPIs
- Improve Contact Rate, Self-Service Rate, Deflection Rate, and CSAT
- Prioritize roadmap for user experience
- Maintain system reliability
- Influence stakeholders without direct authority
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- SQL
- BigQuery
- Firebase
- Google Analytics
- Data Studio
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Sonstige Zulagen
- 1000 EUR Educational Budget
- Digital meal vouchers
- Food vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Firmenfahrrad
- Bicycle subsidy
Attraktive Vergütung
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical bank
Öffi Tickets
- Public transportation ticket discount
Sonstige Vorteile
- Life & accident insurance
Betriebliche Altersvorsorge
- Corporate pension plan
Mitarbeiterrabatte
- Corporate discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delivery Hero erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Delivery Hero
Branche
Logistics
Beschreibung
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
Noch nicht perfekt?
- Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Delivery Hero
Senior Technical Product Manager - (Logistics - Customer, Time & Tracking)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
Manager, Product Operations Support - (Logistics, Rider)(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Delivery Hero
Product Manager - (Fintech, Payments)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin