Delivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEDelivery Hero
Manager, Product Operations Support - (Logistics, Rider)(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Leading rider product support for 65 countries using the Rider App and logistics tools. 2+ years people management experience required. 27 days holiday, €1000 educational budget.
Anforderungen
- 4+ years product operations, technical support, or product management
- Logistics, marketplace, or on-demand delivery background is a plus
- 2+ years people management experience
- Track record of driving team performance
- Technically solid, comfortable investigating product issues
- Able to read system behavior
- Engage with engineers on root cause
- Strong communication and stakeholder management skills
- Work across operations, product, and engineering teams
- Multi-market environment experience
- Exceptional prioritization under pressure
- Assess competing demands across markets and ticket types
- Make clear, defensible calls on priorities
- Process-driven, spot inefficiencies
- Build structure around inefficiencies
- Ensure fixes stick
- Actively use AI tools in work
- Apply AI tools to support workflows
- Jira-native, manage work in Jira
- Track issues in Jira
- Report on progress in Jira
Aufgaben
- Lead the Rider Product Support team in Logistics
- Support 70 countries using the Rider App and logistics tools
- Tackle high-impact challenges for efficient delivery operations
- Improve experiences for riders, customers, and merchants globally
- Optimize delivery operations and support expansion into new areas
- Manage a team of 4 Product Support Specialists
- Triage and resolve bugs and configuration requests
- Orchestrate product rollouts across global markets
- Lead and improve core operating metrics
- Redesign team processes for efficiency and scalability
- Integrate AI tooling to automate support workflows
- Ensure accurate bug and misconfiguration distinction
- Route validated issues to engineering with full context
- Handle change requests with clear alignment
- Drive cross-functional alignment with product and engineering
- Plan and execute large-scale product rollouts
- Set performance standards and coach team members
- Raise the bar on team output quality and speed
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Jira
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Sonstige Zulagen
- 1000 EUR Educational Budget
- Digital Meal Vouchers
- Food Vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Firmenfahrrad
- Bicycle subsidy
Attraktive Vergütung
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical Bank
Öffi Tickets
- Public Transportation Ticket Discount
Sonstige Vorteile
- Life & Accident Insurance
Betriebliche Altersvorsorge
- Corporate Pension Plan
Mitarbeiterrabatte
- Corporate Discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delivery Hero erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Noch nicht perfekt?
- Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
Manager, Software Engineering, Java/Kotlin(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Delivery Hero
Senior Manager Software Engineering - (Logistics, Time Estimations)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
Product Manager - (Fintech, Payments)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
DEDelivery Hero
Manager, Product Operations Support - (Logistics, Rider)(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Leading rider product support for 65 countries using the Rider App and logistics tools. 2+ years people management experience required. 27 days holiday, €1000 educational budget.
Anforderungen
- 4+ years product operations, technical support, or product management
- Logistics, marketplace, or on-demand delivery background is a plus
- 2+ years people management experience
- Track record of driving team performance
- Technically solid, comfortable investigating product issues
- Able to read system behavior
- Engage with engineers on root cause
- Strong communication and stakeholder management skills
- Work across operations, product, and engineering teams
- Multi-market environment experience
- Exceptional prioritization under pressure
- Assess competing demands across markets and ticket types
- Make clear, defensible calls on priorities
- Process-driven, spot inefficiencies
- Build structure around inefficiencies
- Ensure fixes stick
- Actively use AI tools in work
- Apply AI tools to support workflows
- Jira-native, manage work in Jira
- Track issues in Jira
- Report on progress in Jira
Aufgaben
- Lead the Rider Product Support team in Logistics
- Support 70 countries using the Rider App and logistics tools
- Tackle high-impact challenges for efficient delivery operations
- Improve experiences for riders, customers, and merchants globally
- Optimize delivery operations and support expansion into new areas
- Manage a team of 4 Product Support Specialists
- Triage and resolve bugs and configuration requests
- Orchestrate product rollouts across global markets
- Lead and improve core operating metrics
- Redesign team processes for efficiency and scalability
- Integrate AI tooling to automate support workflows
- Ensure accurate bug and misconfiguration distinction
- Route validated issues to engineering with full context
- Handle change requests with clear alignment
- Drive cross-functional alignment with product and engineering
- Plan and execute large-scale product rollouts
- Set performance standards and coach team members
- Raise the bar on team output quality and speed
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Jira
Benefits
Mehr Urlaubstage
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Sonstige Zulagen
- 1000 EUR Educational Budget
- Digital Meal Vouchers
- Food Vouchers
Weiterbildungsangebote
- Language courses
- Udemy Business platform access
Familienfreundlichkeit
- Parental support
Gesundheits- & Fitnessangebote
- Health checkups
- Gym subsidy
Mentale Gesundheitsförderung
- Meditation
Firmenfahrrad
- Bicycle subsidy
Attraktive Vergütung
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical Bank
Öffi Tickets
- Public Transportation Ticket Discount
Sonstige Vorteile
- Life & Accident Insurance
Betriebliche Altersvorsorge
- Corporate Pension Plan
Mitarbeiterrabatte
- Corporate Discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delivery Hero erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Delivery Hero
Branche
Logistics
Beschreibung
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
Noch nicht perfekt?
- Delivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Delivery Hero
Group Product Manager - (Logistics, Routing & Dispatch Optimization)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
Manager, Software Engineering, Java/Kotlin(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Delivery Hero
Senior Manager Software Engineering - (Logistics, Time Estimations)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Delivery Hero
Product Manager - (Fintech, Payments)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin