Gilead Sciences
(Senior) Manager Customer & Field Force Excellence(m/w/x)
Vollzeitmit HomeofficeSenior
München
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Driving omnichannel excellence for hygiene and healthcare solutions across direct/indirect go-to-market models. 7+ years in eCommerce, digital commerce, or commercial transformation required. 14 salaries, bonus, and annual salary adjustment.
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Anforderungen
- University degree in Business Administration, Arts, or Science
- 7+ years of experience in eCommerce, digital commerce, omnichannel, customer experience, or commercial transformation
- Strong strategic and analytical skills
- Ability to turn data into priorities, business cases, and actions
- Experience in B2B settings
- Proven track record in global or transatlantic setup
- Ability to influence without authority
- Ability to navigate ambiguity
- Ability to establish governance
- Ability to drive change in complex global matrix
- Collaborative mindset
- Strong communication skills
- Fluency in English
Aufgaben
- Drive business transformation towards omnichannel excellence with regions
- Focus on direct/indirect go-to-market models and low- & tech-touch experiences
- Drive adoption and value realization of omnichannel services and digital tools
- Develop business use cases for omnichannel services and digital tools
- Enable regional launches and migrations for omnichannel services and digital tools
- Support change management for omnichannel services and digital tools
- Scale proven omnichannel practices across markets
- Establish shared success measures for omnichannel initiatives
- Track adoption, customer experience, commercial impact, and capability progression
- Use results to drive decisions and continuous improvement
- Define and implement omnichannel best practices for direct/indirect models
- Partner with central functions and local sales and marketing teams
- Support upskilling and training initiatives for omnichannel Virtual Sales
- Lead structured omnichannel maturity assessments and workshops with regions
- Turn benchmark findings into prioritized action plans
- Secure local ownership for omnichannel initiatives
- Follow up on execution and progress of omnichannel initiatives
- Monitor B2B commerce, customer-experience, AI, automation, and go-to-market trends
- Translate relevant developments and external benchmarks into practical recommendations
- Develop pilots and scalable practices for the commercial organization
- Lead and develop one direct report
- Provide coaching, guidance, and performance management to direct report
- Build capabilities and drive accountability in direct report
- Support successful delivery of omnichannel initiatives by direct report
Berufserfahrung
7 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Benefits
Attraktive Vergütung
- 14 salaries
- Annual salary adjustment process
Boni & Prämien
- Bonus
- Anniversary bonus
Betriebliche Altersvorsorge
- Pension schemes
Sonstige Zulagen
- Childcare allowance
Mitarbeiterrabatte
- Corporate Benefits
- Discounted fitness membership
Flexibles Arbeiten
- Hybrid working model
- Flexible working hours
- Working time based on trust
Mehr Urlaubstage
- 30 days of vacation
Sonstige Vorteile
- Lifetime working time account
- Employee surveys
- Communities & networks
- Leadership guidelines
Mentoring & Coaching
- Structured onboarding
- Coaching
- Mentoring
Weiterbildungsangebote
- Training opportunities
- Digital learning platform
- Participation in professional conferences
Firmenfahrrad
- Lease-a-bike
Gesundheits- & Fitnessangebote
- Health and well-being month
Mentale Gesundheitsförderung
- Mindfulness courses
Familienfreundlichkeit
- PME Familienservice
Lockere Unternehmenskultur
- People culture
Modernes Büro
- Co-working spaces
Gratis oder Vergünstigte Mahlzeiten
- Canteen
Öffi Tickets
- Public transport allowance
Parkplatz & Pendelvorteile
- Bicycle parking
- Free car parking
- E-charging stations
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Essity erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei EssityÜber das Unternehmen
ES
HealthcareMünchen
Das Unternehmen ist ein global führendes Hygiene- und Gesundheitsunternehmen mit Sitz in Stockholm und engagiert sich für die Verbesserung der Lebensqualität.
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