VIER GmbH
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagement
Hannover, Karlsruhe
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Manager of Customer Support(m/w/x)
Karlsruhe
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
You will lead a high-performing support team, balancing daily personnel coaching with strategic process improvements to ensure the company's customers receive exceptional, timely service.
Anforderungen
- Bachelor’s degree or equivalent experience
- Experience leading customer support teams
- Proficiency in German and English
- Experience with remote, global teams
- Ability to manage complex tasks
- Advanced verbal and written communication
- Persistence in meeting objectives
- Constructive work in matrixed environments
- Understanding of Knowledge-Centered Support concepts
- Experience managing software support teams
- Experience with acquisition integrations
- Experience in PE-backed environments
Aufgaben
- Manage support teams across multiple product areas
- Monitor KPIs to ensure on-time delivery
- Set and evolve individual performance standards
- Coach team members to achieve high performance
- Drive the ongoing evolution of customer support
- Define training and new hire onboarding programs
- Provide cross-functional feedback on product trends
- Coordinate accurate and timely customer issue updates
- Serve as a primary escalation point
- Meet with key customers as needed
- Forecast capacity and implement productivity programs
- Execute Knowledge-Centered Support and self-service programs
- Make departmental employment decisions
- Ensure adherence to policies and service agreements
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
Knowledge-Centered Support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Revalize erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- IONOS EN
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Vollzeitmit HomeofficeManagementRülzheim - INIT
Head of Department Support & Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKarlsruhe
RERevalize
Manager of Customer Support(m/w/x)
Karlsruhe
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
You will lead a high-performing support team, balancing daily personnel coaching with strategic process improvements to ensure the company's customers receive exceptional, timely service.
Anforderungen
- Bachelor’s degree or equivalent experience
- Experience leading customer support teams
- Proficiency in German and English
- Experience with remote, global teams
- Ability to manage complex tasks
- Advanced verbal and written communication
- Persistence in meeting objectives
- Constructive work in matrixed environments
- Understanding of Knowledge-Centered Support concepts
- Experience managing software support teams
- Experience with acquisition integrations
- Experience in PE-backed environments
Aufgaben
- Manage support teams across multiple product areas
- Monitor KPIs to ensure on-time delivery
- Set and evolve individual performance standards
- Coach team members to achieve high performance
- Drive the ongoing evolution of customer support
- Define training and new hire onboarding programs
- Provide cross-functional feedback on product trends
- Coordinate accurate and timely customer issue updates
- Serve as a primary escalation point
- Meet with key customers as needed
- Forecast capacity and implement productivity programs
- Execute Knowledge-Centered Support and self-service programs
- Make departmental employment decisions
- Ensure adherence to policies and service agreements
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
Knowledge-Centered Support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Revalize erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Revalize
Branche
Manufacturing
Beschreibung
The company is the world's leading provider of industry-specific software solutions that help manufacturers optimize revenue.
Noch nicht perfekt?
- VIER GmbH
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementHannover, Karlsruhe - IONOS EN
Senior Manager Datacenter Operations Support(m/w/x)
Vollzeitmit HomeofficeManagementKarlsruhe - Anexia
Team Lead Customer Support(m/w/x)
Vollzeitmit HomeofficeSeniorab 49.000Klagenfurt am Wörthersee, Wien, Graz, Karlsruhe - Kardex Group
Manager Software & Controls Test(m/w/x)
Vollzeitmit HomeofficeManagementRülzheim - INIT
Head of Department Support & Operations(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKarlsruhe