Avaloq
Service Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Düsseldorf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Vollzeit, Teilzeitmit HomeofficeBerufserfahren
Green Job
Nejo KI-Zusammenfassung
Managing IT service relationships and procurement for a European B2B mobility platform. ITIL v4 or IAM certifications preferred. 60/40 hybrid model, flexible hours.
Anforderungen
- Degree in (Business) Informatics or comparable qualification
- ITIL v4 or Microsoft/IAM certificates (ideal)
- Professional experience in IT service management
- Incident, change, and release management experience
- Solid IAM expertise
- Identity lifecycle, role and authorization concepts, recertifications expertise
- Experience managing service providers
- Handling SLAs and KPIs experience
- Structured transition of projects to stable operations
- Resolution of complex issues in Second Level Support
- Strong technical knowledge of IAM tools
- Proficiency with ITSM tools (e.g., Matrix42)
- Proficiency with Atlassian tools (Jira/Confluence)
- Basic knowledge of interfaces and scripting
- Analytical, structured, and independent working style
- Confident communication in German and English
Aufgaben
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Develop and optimize existing services, SLAs, and KPIs
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor stability of applications and services
- Analyze and resolve incidents in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Develop IAM processes for identity lifecycle, role, and authorization
- Ensure compliance with recertification requirements
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ITIL v4
- Microsoft certificates
- IAM certificates
- Azure AD/Entra ID
- Directory services
- Matrix42
- Jira
- Confluence
Benefits
Flexibles Arbeiten
- Flexible working hours
- 60/40 hybrid model
Familienfreundlichkeit
- Family-friendly working time models
- Parent-child offices
Modernes Büro
- Modern offices
Weiterbildungsangebote
- Access to modern learning environment
Gesundheits- & Fitnessangebote
- Company health management
Firmenfahrrad
- eBike leasing
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Vollzeit/Teilzeitmit HomeofficeSeniorRatingen
DKDKV Mobility
IT Service Manager(m/w/x)
Ratingen
Vollzeit, Teilzeitmit HomeofficeBerufserfahren
Green Job
Nejo KI-Zusammenfassung
Managing IT service relationships and procurement for a European B2B mobility platform. ITIL v4 or IAM certifications preferred. 60/40 hybrid model, flexible hours.
Anforderungen
- Degree in (Business) Informatics or comparable qualification
- ITIL v4 or Microsoft/IAM certificates (ideal)
- Professional experience in IT service management
- Incident, change, and release management experience
- Solid IAM expertise
- Identity lifecycle, role and authorization concepts, recertifications expertise
- Experience managing service providers
- Handling SLAs and KPIs experience
- Structured transition of projects to stable operations
- Resolution of complex issues in Second Level Support
- Strong technical knowledge of IAM tools
- Proficiency with ITSM tools (e.g., Matrix42)
- Proficiency with Atlassian tools (Jira/Confluence)
- Basic knowledge of interfaces and scripting
- Analytical, structured, and independent working style
- Confident communication in German and English
Aufgaben
- Control and monitor service relationships with external partners
- Support specification, tendering, and procurement of new IT services
- Select suitable service providers
- Develop and optimize existing services, SLAs, and KPIs
- Evaluate new technologies and solution approaches
- Provide recommendations for future business requirements
- Monitor stability of applications and services
- Analyze and resolve incidents in Second Level Support
- Plan, coordinate, and oversee IT projects from implementation to rollout
- Develop IAM processes for identity lifecycle, role, and authorization
- Ensure compliance with recertification requirements
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ITIL v4
- Microsoft certificates
- IAM certificates
- Azure AD/Entra ID
- Directory services
- Matrix42
- Jira
- Confluence
Benefits
Flexibles Arbeiten
- Flexible working hours
- 60/40 hybrid model
Familienfreundlichkeit
- Family-friendly working time models
- Parent-child offices
Modernes Büro
- Modern offices
Weiterbildungsangebote
- Access to modern learning environment
Gesundheits- & Fitnessangebote
- Company health management
Firmenfahrrad
- eBike leasing
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
DKV Mobility
Branche
FinancialServices
Beschreibung
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
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- Avaloq
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