Delos Cloud
IT Change Manager(m/w/x)
Vollzeit/Teilzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Vollzeit, Teilzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing IT change processes for a sovereign cloud platform for the German public sector. ITIL-based change and service management expertise required. Flexible work environment, employee discounts.
Anforderungen
- Degree in (business) informatics, computer science, business administration, or comparable field
- Several years of professional experience in IT change, service, or process management
- Very good knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools (e.g. ServiceNow, Jira Service Management or comparable solutions)
- Ideally proven by ITIL or similar certification
- Proven experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data to identify weaknesses and derive improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with pragmatic implementation in agile/environment
- Ideally utilizing DevOps or similar methods
- Excellent communication and moderation skills
- Confident dealing with stakeholders across all levels
- Capable of leading CAB and workshop formats
- Managing conflicts and escalations
- Fluency in German
- Fluency in English
Aufgaben
- Manage IT change management process
- Develop ITIL-compliant change procedures
- Assess impact of change requests
- Approve and implement change requests
- Conduct post-implementation reviews
- Minimize risk and downtime for critical services
- Plan change calendar across applications
- Coordinate infrastructure and cloud services
- Identify conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project and operations teams
- Define end-to-end IT service processes
- Document and optimize IT support processes
- Standardize and automate workflows
- Chair Change Advisory Board meetings
- Ensure transparent decision-making
- Maintain accurate documentation
- Record risks, approvals, and test plans
- Measure process and change performance
- Report on change success rates
- Derive and implement improvement measures
- Support product owners and project managers
- Promote structured change culture
- Advise on compliance and audit topics
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Mitarbeiterrabatte
- Employee discounts
Sonstige Zulagen
- Vouchers
Flexibles Arbeiten
- Flexible work environment
- Healthy work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Weiterbildungsangebote
- Development opportunities
Workation & Sabbatical
- Time-off models
Öffi Tickets
- Flexible mobility programs
Firmenwagen
- Company car policy
Sonstige Vorteile
- JobRad
- Inclusion
- Health and well-being focus
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free water
- Excellent coffee
Gesundheits- & Fitnessangebote
- Outdoor sports activities
Betriebliche Altersvorsorge
- Company pension plan
Attraktive Vergütung
- Share participation options
Startup-Atmosphäre
- Intense onboarding
Mentoring & Coaching
- Personal buddy
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delos Cloud erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Vollzeit, Teilzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing IT change processes for a sovereign cloud platform for the German public sector. ITIL-based change and service management expertise required. Flexible work environment, employee discounts.
Anforderungen
- Degree in (business) informatics, computer science, business administration, or comparable field
- Several years of professional experience in IT change, service, or process management
- Very good knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools (e.g. ServiceNow, Jira Service Management or comparable solutions)
- Ideally proven by ITIL or similar certification
- Proven experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data to identify weaknesses and derive improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with pragmatic implementation in agile/environment
- Ideally utilizing DevOps or similar methods
- Excellent communication and moderation skills
- Confident dealing with stakeholders across all levels
- Capable of leading CAB and workshop formats
- Managing conflicts and escalations
- Fluency in German
- Fluency in English
Aufgaben
- Manage IT change management process
- Develop ITIL-compliant change procedures
- Assess impact of change requests
- Approve and implement change requests
- Conduct post-implementation reviews
- Minimize risk and downtime for critical services
- Plan change calendar across applications
- Coordinate infrastructure and cloud services
- Identify conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project and operations teams
- Define end-to-end IT service processes
- Document and optimize IT support processes
- Standardize and automate workflows
- Chair Change Advisory Board meetings
- Ensure transparent decision-making
- Maintain accurate documentation
- Record risks, approvals, and test plans
- Measure process and change performance
- Report on change success rates
- Derive and implement improvement measures
- Support product owners and project managers
- Promote structured change culture
- Advise on compliance and audit topics
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Mitarbeiterrabatte
- Employee discounts
Sonstige Zulagen
- Vouchers
Flexibles Arbeiten
- Flexible work environment
- Healthy work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Weiterbildungsangebote
- Development opportunities
Workation & Sabbatical
- Time-off models
Öffi Tickets
- Flexible mobility programs
Firmenwagen
- Company car policy
Sonstige Vorteile
- JobRad
- Inclusion
- Health and well-being focus
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free water
- Excellent coffee
Gesundheits- & Fitnessangebote
- Outdoor sports activities
Betriebliche Altersvorsorge
- Company pension plan
Attraktive Vergütung
- Share participation options
Startup-Atmosphäre
- Intense onboarding
Mentoring & Coaching
- Personal buddy
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delos Cloud erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Delos Cloud
Branche
IT
Beschreibung
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
Noch nicht perfekt?
- Delos Cloud
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Service Manager ServiceNow(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Dresden, Frankfurt am Main, Hamburg, Leinfelden-Echterdingen, München, Nürnberg, Senftenberg, Wolfsburg, Zwickau - HiSolutions
Managing Consultant IT Service Management(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - SysEleven GmbH
IT Service & Customer Success Manager für Cloud Projekte(m/w/x)
Vollzeit/TeilzeitRemoteBerufserfahrenBerlin