IS Desktop Specialist(m/w/x)

Beschreibung

As an IS Desktop Specialist, you will be the first point of contact for end users, providing top-notch support and ensuring that their technical needs are met. This role involves troubleshooting hardware and software issues, collaborating with a global team, and maintaining a high standard of customer service.

Anforderungen

• •Trustworthiness
• •Customer-centric approach
• •Multitasking and organizational skills
• •Patience with non-technical users
• •Timeliness in communication and support
• •Sense of urgency
• •Active listening skills
• •Adaptability to new situations
• •Independence in problem-solving
• •Tech-savviness and willingness to learn
• •Ability to select predefined tools
• •Ability to document technical information
• •Effective communication in English and German
• •Excellent organization skills
• •Relevant IT certifications
• •3+ years of related experience
• •Skills to set up and troubleshoot equipment
• •Thorough experience with Windows and mobile devices
• •Basic network troubleshooting experience
• •Experience with macOS and Linux
• •Experience with Google Workspace

Aufgaben

• •Support end users with desktop hardware and software deployment
• •Provide exceptional customer service and professionalism
• •Resolve technical issues independently or with team assistance
• •Communicate effectively with peers and management to support users
• •Utilize troubleshooting skills for Dell, Apple, and mobile devices
• •Collaborate in a multilingual team across central Europe
• •Document technical information in ITSM systems
• •Manage ticket lifecycle effectively
• •Set up, operate, and troubleshoot various equipment and systems
• •Perform basic network troubleshooting
• •Deploy and troubleshoot macOS and Linux using existing tools

Tools & Technologien

Benefits