NOVENTI Health SE
Workforce & Prozessmanager Customer Service(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Bietigheim-Bissingen, Mannheim, München
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SISIXT
Head of Workforce Management (WFM) for customer service operations(m/w/x)
München
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Defining WFM strategy and optimizing customer service operations across car rental, sharing, and taxi services. 10+ years progressive workforce management experience with 5+ years in leadership required. Company car, 30 days vacation, and attractive vehicle leasing offers.
Anforderungen
- Bachelor's degree in Business, Finance, Economics, Statistics, or equivalent
- Master's degree or MBA ideally
- 10+ years of progressive WFM experience
- 5+ years in leadership
- Deep expertise in forecasting, scheduling, capacity planning, and real-time management
- Strong analytical skills to translate complex data into actionable recommendations
- Excellence in presenting complex information to senior stakeholders
- Advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel
- SQL and cloud-based WFM experience as a plus
Aufgaben
- Define and drive the long-term WFM strategy for customer service operations
- Design and refine organizational structures to support business growth
- Ensure accurate forecasting of contact volumes across all channels
- Align capacity plans with business goals and budgets
- Oversee scheduling and real-time management to optimize service levels
- Optimize costs and enhance employee satisfaction
- Identify and implement automation opportunities
- Champion innovative WFM technologies
- Lead, mentor, and develop a high-performing WFM team
- Provide data-driven insights and reports to senior leadership
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- NICE
- Genesys
- Verint
- Excel
- SQL
Benefits
Mehr Urlaubstage
- 30 days of vacation
Mitarbeiterrabatte
- Discounts on SIXT rent
- Exclusive deals with partners
Firmenwagen
- Attractive vehicle leasing offers
- Company car
Betriebliche Altersvorsorge
- Retirement plan contribution
Sonstige Zulagen
- Capital-forming benefits
Gesundheits- & Fitnessangebote
- Modern gym
Team Events & Ausflüge
- Leisure activities
Gratis oder Vergünstigte Mahlzeiten
- High-quality employee restaurant
Sinnstiftende Arbeit
- Volunteer day for charity
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SIXT erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Lanes & Planes
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SISIXT
Head of Workforce Management (WFM) for customer service operations(m/w/x)
München
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Defining WFM strategy and optimizing customer service operations across car rental, sharing, and taxi services. 10+ years progressive workforce management experience with 5+ years in leadership required. Company car, 30 days vacation, and attractive vehicle leasing offers.
Anforderungen
- Bachelor's degree in Business, Finance, Economics, Statistics, or equivalent
- Master's degree or MBA ideally
- 10+ years of progressive WFM experience
- 5+ years in leadership
- Deep expertise in forecasting, scheduling, capacity planning, and real-time management
- Strong analytical skills to translate complex data into actionable recommendations
- Excellence in presenting complex information to senior stakeholders
- Advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel
- SQL and cloud-based WFM experience as a plus
Aufgaben
- Define and drive the long-term WFM strategy for customer service operations
- Design and refine organizational structures to support business growth
- Ensure accurate forecasting of contact volumes across all channels
- Align capacity plans with business goals and budgets
- Oversee scheduling and real-time management to optimize service levels
- Optimize costs and enhance employee satisfaction
- Identify and implement automation opportunities
- Champion innovative WFM technologies
- Lead, mentor, and develop a high-performing WFM team
- Provide data-driven insights and reports to senior leadership
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- NICE
- Genesys
- Verint
- Excel
- SQL
Benefits
Mehr Urlaubstage
- 30 days of vacation
Mitarbeiterrabatte
- Discounts on SIXT rent
- Exclusive deals with partners
Firmenwagen
- Attractive vehicle leasing offers
- Company car
Betriebliche Altersvorsorge
- Retirement plan contribution
Sonstige Zulagen
- Capital-forming benefits
Gesundheits- & Fitnessangebote
- Modern gym
Team Events & Ausflüge
- Leisure activities
Gratis oder Vergünstigte Mahlzeiten
- High-quality employee restaurant
Sinnstiftende Arbeit
- Volunteer day for charity
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SIXT erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
SIXT
Branche
Transportation
Beschreibung
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
Noch nicht perfekt?
- NOVENTI Health SE
Workforce & Prozessmanager Customer Service(m/w/x)
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Senior Data Scientist Workforce Optimization(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - CAPGEMINI SERVICE SAS
Head Staffing Manager(m/w/x)
Vollzeitmit HomeofficeSeniorRatingen, Berlin, Frankfurt am Main, Lübeck, Köln, Nürnberg, Stuttgart, München, Hannover, Hamburg - ctrl QS
Head of People(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, München