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RARapid Data GmbH

Head of IT System Administration(m/w/x)

Berlin, Selmsdorf
Vollzeitmit HomeofficeSenior

Overseeing IT Operations team and 1st-3rd level service desk for ERP/CRM solutions at a funeral industry software provider. First leadership experience and strong infrastructure, networking, IT security knowledge essential. Autonomy to shape technical direction, flexible hybrid work.

Anforderungen

  • Proven experience in IT operations
  • First leadership experience
  • Strong knowledge of infrastructure, networking, IT security
  • Experience with ITIL and compliance frameworks
  • Excellent communication and problem-solving skills
  • Fluency in German and English

Aufgaben

  • Provide disciplinary and technical leadership to the IT Operations team.
  • Lead the 1st to 3rd level service desk.
  • Ensure timely incident resolution.
  • Fulfill user requests promptly.
  • Consult other departments on technical topics.
  • Support development teams on technical projects.
  • Manage IT security for servers and networks.
  • Secure end-user devices across all locations.
  • Implement and enforce security policies.
  • Coordinate with stakeholders for compliance.
  • Align with portfolio cybersecurity standards.
  • Provide required security reports.
  • Manage network infrastructure, including routers, WLAN, and VPN.
  • Manage connectivity to cloud networks and sites.
  • Oversee German site networks (Berlin, Selmsdorf).
  • Support remote sites in Sweden and Norway.
  • Conduct periodic site visits.
  • Manage internet and telecommunications contracts.
  • Maintain hardware and software infrastructure.
  • Manage system patching and upgrades.
  • Oversee system backups.
  • Administer vCenter environments in Selmsdorf and Berlin.
  • Maintain and back up vCenter environments.
  • Manage user and identity administration across the Rapid Group.
  • Administer Hybrid Active Directory and Entra ID.
  • Administer group-wide tools and services.
  • Manage Microsoft 365, SharePoint, RingCentral, Notion, and Bitwarden.
  • Plan and deliver tool introductions.
  • Manage tool consolidations and upgrades.
  • Manage IT vendors and service providers.
  • Oversee IT hardware inventory and lifecycle.
  • Procure office technology, workstations, and employee devices.
  • Manage software purchasing and billing.
  • Administer software licenses.
  • Track and approve software invoices.
  • Continuously improve core IT processes.
  • Manage onboarding, offboarding, and access management.
  • Maintain the IT knowledge base.
  • Develop guides, runbooks, and SOPs.
  • Partner with HR and adjacent teams.
  • Streamline joiner/mover/leaver workflows.
  • Manage timely provisioning and deprovisioning.
  • Continuously improve IT operations.
  • Automate IT operations.

Berufserfahrung

  • 5 - 7 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Deutschverhandlungssicher
  • Englischverhandlungssicher

Tools & Technologien

  • ITIL

Benefits

Modernes Büro

  • Modern office spaces

Flexibles Arbeiten

  • Flexible hybrid work arrangements

Sinnstiftende Arbeit

  • Meaningful work
  • Autonomy

Sonstige Vorteile

  • Shape technical direction
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Rapid Data GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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