StepStone Group
Teammanager Service & Quality Operations(m/w/x)
Vollzeitmit HomeofficeSenior
Düsseldorf
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
DKDKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Ratingen
Vollzeit, Teilzeitmit HomeofficeManagement
Green Job
Nejo KI-Zusammenfassung
Designing service strategy for micro/small businesses at a European B2B payment platform, leading a team of QA, CX, and credit experts. Experience leading international teams and developing managers required. Parent-child offices, comprehensive health management.
Anforderungen
- At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
- Relevant degree or equivalent professional experience
- Experience in leading international teams and developing managers
- Ability to think outside the box and create new patterns
- Familiarity with customer service basics and modern customer service systems
- Business fluent German and very good English skills, ideally with additional foreign language skills
- Customer-oriented mindset and love for challenges
- Enjoyment of occasional travel within Europe
Aufgaben
- Design the service delivery strategy for micro and small business customers
- Ensure every digital and personal touchpoint inspires enthusiasm
- Increase profitability of the e-commerce business
- Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
- Inspire employees to give their best every day
- Prioritize customer satisfaction and a customer-first mindset in service delivery
- Collaborate with customer service units across European business units
- Ensure support aligns with standard operating procedures (SOPs)
- Establish data- and KPI-driven customer operations
- Ensure transparency in customer satisfaction and service performance
- Utilize insights for sustainable optimization
- Measure impact through increased customer satisfaction
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- CRM
- omnichannel solutions
- conversational AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Flexible working models
- Balanced mix of on-site meetings and home office
Familienfreundlichkeit
- Family-friendly working time models
- Parent-child offices
Gesundheits- & Fitnessangebote
- Comprehensive company health management
Firmenfahrrad
- eBike leasing support
Weiterbildungsangebote
- Access to a modern learning environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- DKV Mobility
Senior Product Owner eCommerce(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen - METRO Markets GmbH
E-Commerce Seller Performance Manager, German Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - DKV Mobility
Senior Expert Customer Pricing(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen - DKV Mobility
Senior Digital Product Manager(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen
DKDKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Ratingen
Vollzeit, Teilzeitmit HomeofficeManagement
Green Job
Nejo KI-Zusammenfassung
Designing service strategy for micro/small businesses at a European B2B payment platform, leading a team of QA, CX, and credit experts. Experience leading international teams and developing managers required. Parent-child offices, comprehensive health management.
Anforderungen
- At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
- Relevant degree or equivalent professional experience
- Experience in leading international teams and developing managers
- Ability to think outside the box and create new patterns
- Familiarity with customer service basics and modern customer service systems
- Business fluent German and very good English skills, ideally with additional foreign language skills
- Customer-oriented mindset and love for challenges
- Enjoyment of occasional travel within Europe
Aufgaben
- Design the service delivery strategy for micro and small business customers
- Ensure every digital and personal touchpoint inspires enthusiasm
- Increase profitability of the e-commerce business
- Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
- Inspire employees to give their best every day
- Prioritize customer satisfaction and a customer-first mindset in service delivery
- Collaborate with customer service units across European business units
- Ensure support aligns with standard operating procedures (SOPs)
- Establish data- and KPI-driven customer operations
- Ensure transparency in customer satisfaction and service performance
- Utilize insights for sustainable optimization
- Measure impact through increased customer satisfaction
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- CRM
- omnichannel solutions
- conversational AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Flexible working models
- Balanced mix of on-site meetings and home office
Familienfreundlichkeit
- Family-friendly working time models
- Parent-child offices
Gesundheits- & Fitnessangebote
- Comprehensive company health management
Firmenfahrrad
- eBike leasing support
Weiterbildungsangebote
- Access to a modern learning environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
DKV Mobility
Branche
Other
Beschreibung
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Noch nicht perfekt?
- StepStone Group
Teammanager Service & Quality Operations(m/w/x)
Vollzeitmit HomeofficeSeniorDüsseldorf - DKV Mobility
Senior Product Owner eCommerce(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen - METRO Markets GmbH
E-Commerce Seller Performance Manager, German Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - DKV Mobility
Senior Expert Customer Pricing(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen - DKV Mobility
Senior Digital Product Manager(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSeniorRatingen