Dein persönlicher KI-Karriere-Agent
Head of Customer Relations(m/w/x)
Orchestrating pharmaceutical B2B customer relations and driving service professionalization. Significant customer service or program management experience in manufacturing required. Focus on fact-based updates and assertive negotiation.
Anforderungen
- Degree in business, technical, or scientific field
- Significant experience in Customer Service, Commercial, or Program Manager roles
- Experience in manufacturing or contract manufacturing environment
- Experience in regulated industries (e.g., pharmaceutical B2B)
- Customer orientation with assertive negotiation
- Business acumen
- Strong contract management skills
- Strong negotiation skills
- Negotiation skills in regulated or supply-driven industries
- System- and process-savvy
- Fact-based communication style
- Experience leading customer relations team
- Experience developing customer relations team
- Technical and functional responsibility for team
- Fluent German
- Fluent English
Aufgaben
- Lead and manage customer relationships
- Focus on customer satisfaction and long-term partnerships
- Orchestrate communication between internal functions and customers
- Ensure transparent, fact-based updates
- Drive Customer Service professionalization
- Transition from reactive problem-solving to strategic partnerships
- Facilitate direct engagement with site experts
- Distinguish role from Key Account Management
- Lead and develop Customer Service & Commercial management team
- Foster cross-functional collaboration
- Promote continuous improvement
- Negotiate site-level commercial agreements
- Manage supply contracts, affiliate agreements, forecasts, pricing, lead times, and orders
- Represent the site in customer discussions
- Participate in the Site Leadership Team
- Report to the Site Head
- Collaborate with VP Customer Service (Corporate)
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
- Home
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- Burghausen
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- Home
- Jobs in Deutschland
- Burghausen
- Head of Customer RelationsHead of Customer Relations bei Dragenopharm Apotheker Püs...
Head of Customer Relations(m/w/x)
Orchestrating pharmaceutical B2B customer relations and driving service professionalization. Significant customer service or program management experience in manufacturing required. Focus on fact-based updates and assertive negotiation.
Anforderungen
- Degree in business, technical, or scientific field
- Significant experience in Customer Service, Commercial, or Program Manager roles
- Experience in manufacturing or contract manufacturing environment
- Experience in regulated industries (e.g., pharmaceutical B2B)
- Customer orientation with assertive negotiation
- Business acumen
- Strong contract management skills
- Strong negotiation skills
- Negotiation skills in regulated or supply-driven industries
- System- and process-savvy
- Fact-based communication style
- Experience leading customer relations team
- Experience developing customer relations team
- Technical and functional responsibility for team
- Fluent German
- Fluent English
Aufgaben
- Lead and manage customer relationships
- Focus on customer satisfaction and long-term partnerships
- Orchestrate communication between internal functions and customers
- Ensure transparent, fact-based updates
- Drive Customer Service professionalization
- Transition from reactive problem-solving to strategic partnerships
- Facilitate direct engagement with site experts
- Distinguish role from Key Account Management
- Lead and develop Customer Service & Commercial management team
- Foster cross-functional collaboration
- Promote continuous improvement
- Negotiate site-level commercial agreements
- Manage supply contracts, affiliate agreements, forecasts, pricing, lead times, and orders
- Represent the site in customer discussions
- Participate in the Site Leadership Team
- Report to the Site Head
- Collaborate with VP Customer Service (Corporate)
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SAP
Über das Unternehmen
Dragenopharm Apotheker Püschl GmbH
Branche
Pharmaceuticals
Beschreibung
Das Unternehmen ist einer der weltweit führenden Auftragshersteller und -entwickler für die Pharmaindustrie.
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