Dein persönlicher KI-Karriere-Agent
Customer Care Leader(m/w/x)
Leading customer support for machine and factory automation solutions. 8+ years in customer operations leadership required. Daily shift work, 4-person team.
Anforderungen
- Bachelor’s degree in Business Administration, Supply Chain Management, or Engineering
- 8+ years in customer care, sales support, order management, supply chain, or customer operations leadership
- Strong expertise in customer service operations, order fulfillment, logistics coordination, and inventory planning
- Proven team leadership and cross-functional collaboration with Sales, Marketing, and Operations
- Solid understanding of warehouse management, import/export, and international supply chain operations
- Excellent stakeholder management, leadership, communication, and problem-solving skills
- Fluency in English
Aufgaben
- Oversee end-to-end customer support
- Ensure seamless customer experience
- Drive service improvements
- Standardize processes
- Enhance cross-functional collaboration
- Manage order processing
- Coordinate delivery
- Monitor service metrics
- Ensure on-time delivery
- Maintain high customer satisfaction
- Lead customer support processes
- Ensure efficient inquiry-to-delivery workflows
- Oversee delivery coordination
- Track DIH and NPS
- Partner with Sales, Marketing, Product Marketing, and Logistics
- Resolve customer issues
- Improve after-sales support
- Coordinate purchasing
- Manage warehouse activities
- Handle import/export processes
- Maintain optimal inventory
- Ensure reliable delivery performance
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
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Customer Care Leader(m/w/x)
Leading customer support for machine and factory automation solutions. 8+ years in customer operations leadership required. Daily shift work, 4-person team.
Anforderungen
- Bachelor’s degree in Business Administration, Supply Chain Management, or Engineering
- 8+ years in customer care, sales support, order management, supply chain, or customer operations leadership
- Strong expertise in customer service operations, order fulfillment, logistics coordination, and inventory planning
- Proven team leadership and cross-functional collaboration with Sales, Marketing, and Operations
- Solid understanding of warehouse management, import/export, and international supply chain operations
- Excellent stakeholder management, leadership, communication, and problem-solving skills
- Fluency in English
Aufgaben
- Oversee end-to-end customer support
- Ensure seamless customer experience
- Drive service improvements
- Standardize processes
- Enhance cross-functional collaboration
- Manage order processing
- Coordinate delivery
- Monitor service metrics
- Ensure on-time delivery
- Maintain high customer satisfaction
- Lead customer support processes
- Ensure efficient inquiry-to-delivery workflows
- Oversee delivery coordination
- Track DIH and NPS
- Partner with Sales, Marketing, Product Marketing, and Logistics
- Resolve customer issues
- Improve after-sales support
- Coordinate purchasing
- Manage warehouse activities
- Handle import/export processes
- Maintain optimal inventory
- Ensure reliable delivery performance
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ATBRA B&R Industrial Automation GmbH
Branche
Engineering
Beschreibung
B&R is a leading global provider of automation solutions, developing and selling industrial electronics and software for machine automation.
Noch nicht perfekt?
- Dragenopharm Apotheker Püschl GmbH
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Vollzeitnur vor OrtSeniorTittmoning - ATBRA B&R Industrial Automation GmbH
Machine Automation Division President(m/w/x)
Vollzeitnur vor OrtSeniorEggelsberg - LOXXESS
Standortleiter(m/w/x)
Vollzeitnur vor OrtSeniorHaiming - ATBRA B&R Industrial Automation GmbH
Lehrling – Operational Logistics Clerk(m/w/x)
VollzeitAusbildungnur vor OrtEggelsbergab 1.187,88 / Monat - Rosenberger Hochfrequenztechnik GmbH & Co. KG
Maschinenbediener Montageautomation(m/w/x)
Vollzeitnur vor OrtSeniorFridolfing