Beschreibung

In this role, you will lead a dynamic team focused on enhancing customer experiences while driving account growth. Your day-to-day responsibilities will involve refining processes, coaching team members, and identifying new opportunities to expand the customer base.

Anforderungen

• •Extensive experience in Account Management team leadership
• •Relevant work experience in software sales, e-commerce, cloud applications, technology, retail, hospitality, IT solutions, SaaS, or POS
• •Demonstrated ability to lead a group towards common goals

Aufgaben

• •Lead the Account and Key Account Management team
• •Drive account retention and growth
• •Manage the pipeline of new and existing customers
• •Collaborate with the Head of Direct Sales for smooth handovers
• •Refine and optimize customer relationship processes and tools
• •Hire, coach, and develop high-performing Account Managers
• •Increase platform adoption and payment usage among customers
• •Ensure clear communication with the sales team
• •Complete setup checklists for customer handovers
• •Identify up-sell and cross-sell opportunities
• •Grow the customer base by developing effective solutions
• •Exceed monthly MRR and KPI targets
• •Analyze sales forecasts, call volume, and pipelines
• •Develop team members for current and future roles
• •Provide feedback on calls and demonstrations
• •Create strategies to grow revenue streams
• •Manage high-level deals with large organizations and brands

Benefits