Appinio
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Hamburg, Berlin, München
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EPEppendorf Group SE & Co. KG
Global Customer Intelligence Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Applying Outcome-Driven Innovation framework for customer intelligence in the premium Life-Science sector. 5+ years international customer intelligence experience and ODI framework application essential. Profit share, 30 paid holiday days, special company leave.
Anforderungen
- Degree in Business, Sciences, Engineering or related
- 5+ years international customer intelligence experience
- Knowledge of research methods and VoC platforms
- Track record leading cross-functional projects
- Experience applying the ODI framework
- Strong active listening and communication skills
- Proactive engagement and joint problem solving
- Excellent English and German communication skills
- Excellence in data presentation and visualization
- Relationship building and multi-tasking skills
Aufgaben
- Design and implement Voice of Customer programs
- Conduct surveys, interviews, and focus groups
- Perform detailed customer journey mapping
- Collaborate with external providers and internal stakeholders
- Apply the Outcome-Driven Innovation framework
- Identify and prioritize customer needs
- Extract and analyze customer data
- Generate insights and actionable recommendations
- Lead workshops with executives and experts
- Review industry trends and strategic initiatives
- Develop and manage research tools
- Engage key customers and opinion leaders
- Support global customer surveys
- Assess market strengths and weaknesses
- Create detailed competitive benchmarks
- Identify unmet needs for product development
- Manage primary research projects with agencies
- Communicate recommendations to senior management
- Ensure compliance with regulatory and ethical standards
- Manage documentation, consents, and compensation
- Create dashboards using Power BI and Excel
- Maintain methodologies and best practice summaries
- Disseminate customer intelligence across the organization
- Establish feedback loops to measure innovation
- Optimize Voice of Customer processes
- Contribute to cross-functional CMI projects
- Handle ad-hoc requests for corporate leadership
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- VoC platforms
- ODI framework
Benefits
Attraktive Vergütung
- Competitive salary
Boni & Prämien
- Profit share
Lockere Unternehmenskultur
- Creative freedom
Mehr Urlaubstage
- 30 paid holiday days
- Special company-regulated leave days
Flexibles Arbeiten
- Flextime framework
- Mobile work throughout Germany
Betriebliche Altersvorsorge
- Company pension scheme
Gesundheits- & Fitnessangebote
- Company sports
Sonstige Vorteile
- JobRad
Öffi Tickets
- Subsidised public transport
Mitarbeiterrabatte
- Corporate Benefits
Weiterbildungsangebote
- Professional development opportunities
- Training courses
- Participation in conferences
- Access to learning platforms
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Eppendorf Group SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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EPEppendorf Group SE & Co. KG
Global Customer Intelligence Manager(m/w/x)
Hamburg
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Applying Outcome-Driven Innovation framework for customer intelligence in the premium Life-Science sector. 5+ years international customer intelligence experience and ODI framework application essential. Profit share, 30 paid holiday days, special company leave.
Anforderungen
- Degree in Business, Sciences, Engineering or related
- 5+ years international customer intelligence experience
- Knowledge of research methods and VoC platforms
- Track record leading cross-functional projects
- Experience applying the ODI framework
- Strong active listening and communication skills
- Proactive engagement and joint problem solving
- Excellent English and German communication skills
- Excellence in data presentation and visualization
- Relationship building and multi-tasking skills
Aufgaben
- Design and implement Voice of Customer programs
- Conduct surveys, interviews, and focus groups
- Perform detailed customer journey mapping
- Collaborate with external providers and internal stakeholders
- Apply the Outcome-Driven Innovation framework
- Identify and prioritize customer needs
- Extract and analyze customer data
- Generate insights and actionable recommendations
- Lead workshops with executives and experts
- Review industry trends and strategic initiatives
- Develop and manage research tools
- Engage key customers and opinion leaders
- Support global customer surveys
- Assess market strengths and weaknesses
- Create detailed competitive benchmarks
- Identify unmet needs for product development
- Manage primary research projects with agencies
- Communicate recommendations to senior management
- Ensure compliance with regulatory and ethical standards
- Manage documentation, consents, and compensation
- Create dashboards using Power BI and Excel
- Maintain methodologies and best practice summaries
- Disseminate customer intelligence across the organization
- Establish feedback loops to measure innovation
- Optimize Voice of Customer processes
- Contribute to cross-functional CMI projects
- Handle ad-hoc requests for corporate leadership
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- VoC platforms
- ODI framework
Benefits
Attraktive Vergütung
- Competitive salary
Boni & Prämien
- Profit share
Lockere Unternehmenskultur
- Creative freedom
Mehr Urlaubstage
- 30 paid holiday days
- Special company-regulated leave days
Flexibles Arbeiten
- Flextime framework
- Mobile work throughout Germany
Betriebliche Altersvorsorge
- Company pension scheme
Gesundheits- & Fitnessangebote
- Company sports
Sonstige Vorteile
- JobRad
Öffi Tickets
- Subsidised public transport
Mitarbeiterrabatte
- Corporate Benefits
Weiterbildungsangebote
- Professional development opportunities
- Training courses
- Participation in conferences
- Access to learning platforms
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Eppendorf Group SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Eppendorf Group SE & Co. KG
Branche
Manufacturing
Beschreibung
Das Unternehmen ist eine starke, internationale Premium-Marke der Life-Science Branche.
Noch nicht perfekt?
- Appinio
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