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German-English Customer Service Representative - Chat Support(m/w/x)
Supporting users with account, billing, and technical issues via chat and email for a global BPO provider. Professional customer service experience and German/English proficiency essential. Company pension scheme, online shopping discounts.
Anforderungen
- Professional experience in customer service
- Proficiency in German and English
- Composure in demanding situations
- Proactive communication skills
- Good computer and technical skills
- Knowledge of Anime and Manga
- Legal authorization to work in Germany
Aufgaben
- Handle customer inquiries via email and chat
- Support users with account and subscription issues
- Resolve billing and payment questions
- Assist with technical issues and malfunctions
- Provide information on products and services
- Collaborate with other departments to solve problems
- Document interactions conscientiously to maintain service standards
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Mentoring & Coaching
- Mentor support
- Regular coaching
- Individual support
Weiterbildungsangebote
- Fresh-ups and development training
Betriebliche Altersvorsorge
- Company pension scheme
Mitarbeiterrabatte
- Online shopping discounts
Karriere- und Weiterentwicklung
- Internal training and career opportunities
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German-English Customer Service Representative - Chat Support(m/w/x)
Supporting users with account, billing, and technical issues via chat and email for a global BPO provider. Professional customer service experience and German/English proficiency essential. Company pension scheme, online shopping discounts.
Anforderungen
- Professional experience in customer service
- Proficiency in German and English
- Composure in demanding situations
- Proactive communication skills
- Good computer and technical skills
- Knowledge of Anime and Manga
- Legal authorization to work in Germany
Aufgaben
- Handle customer inquiries via email and chat
- Support users with account and subscription issues
- Resolve billing and payment questions
- Assist with technical issues and malfunctions
- Provide information on products and services
- Collaborate with other departments to solve problems
- Document interactions conscientiously to maintain service standards
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Mentoring & Coaching
- Mentor support
- Regular coaching
- Individual support
Weiterbildungsangebote
- Fresh-ups and development training
Betriebliche Altersvorsorge
- Company pension scheme
Mitarbeiterrabatte
- Online shopping discounts
Karriere- und Weiterentwicklung
- Internal training and career opportunities
Über das Unternehmen
Crunchyroll
Branche
Other
Beschreibung
Concentrix is a global company recognized for its workplace culture and commitment to equal employment opportunities.
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