Alstom Transport
Quality Lead for Digital & Integrated Systems(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ZAZalando CuCa Ops Excellence SE & Co. KG
Expert Quality Management Tooling - Customer Care(m/w/x)
Berlin
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Operational planning and rollout of AI-powered quality tools for customer care. Project leadership experience in technology or process change required. 4-day work week, company car for private use.
Anforderungen
- Proven track record leading small to medium projects
- Project experience in technology or process change
- Direct experience in Customer Care environment
- Exposure to Quality Assurance, Operations, or Process Improvement
- Solid understanding of Quality Management principles
- Practical application of Six Sigma or Lean
- Experience managing operational implementation of complex tools
- Experience managing governance of complex systems
- Experience in AI/Automation context
- Understanding of AI tooling limitations
- Understanding of AI impact on governance
- Strong analytical ability
- Translate operational data into plans
- Translate AI metrics into plans
- Exceptional presentation skills
- Exceptional communication skills
- Explain operational impact to leadership
- Explain operational impact to frontline teams
Aufgaben
- Lead operational planning and rollout of AI-powered quality tools
- Manage post-implementation governance of AI-powered quality tools
- Develop governance structure for AI-driven quality decisions
- Ensure fairness and compliance with internal standards
- Define and monitor operational KPIs for quality tooling
- Track tooling adoption, accuracy, and impact on service quality
- Report findings and drive corrective action plans
- Act as operational liaison with the Product/Tech team
- Define operational requirements for quality tools
- Align on the quality tool roadmap
- Provide feedback on tool performance
- Advocate for necessary functional changes to tools
- Create change management programs for quality tools
- Manage training programs for quality tool usage
- Deliver documentation for quality tool interpretation
- Drive internal calibration processes for tool outputs
- Conduct audits to validate tool outputs against human standards
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Six Sigma
- Lean
- AI
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Expert Quality Management Tooling - Customer Care(m/w/x)
Berlin
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Operational planning and rollout of AI-powered quality tools for customer care. Project leadership experience in technology or process change required. 4-day work week, company car for private use.
Anforderungen
- Proven track record leading small to medium projects
- Project experience in technology or process change
- Direct experience in Customer Care environment
- Exposure to Quality Assurance, Operations, or Process Improvement
- Solid understanding of Quality Management principles
- Practical application of Six Sigma or Lean
- Experience managing operational implementation of complex tools
- Experience managing governance of complex systems
- Experience in AI/Automation context
- Understanding of AI tooling limitations
- Understanding of AI impact on governance
- Strong analytical ability
- Translate operational data into plans
- Translate AI metrics into plans
- Exceptional presentation skills
- Exceptional communication skills
- Explain operational impact to leadership
- Explain operational impact to frontline teams
Aufgaben
- Lead operational planning and rollout of AI-powered quality tools
- Manage post-implementation governance of AI-powered quality tools
- Develop governance structure for AI-driven quality decisions
- Ensure fairness and compliance with internal standards
- Define and monitor operational KPIs for quality tooling
- Track tooling adoption, accuracy, and impact on service quality
- Report findings and drive corrective action plans
- Act as operational liaison with the Product/Tech team
- Define operational requirements for quality tools
- Align on the quality tool roadmap
- Provide feedback on tool performance
- Advocate for necessary functional changes to tools
- Create change management programs for quality tools
- Manage training programs for quality tool usage
- Deliver documentation for quality tool interpretation
- Drive internal calibration processes for tool outputs
- Conduct audits to validate tool outputs against human standards
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Six Sigma
- Lean
- AI
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Zalando CuCa Ops Excellence SE & Co. KG
Branche
Retail
Beschreibung
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
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