Dein persönlicher KI-Karriere-Agent
Disputes Manager(m/w/x)
Managing dispute cases under Policy for Association for sustainable forestry certification. 5 years professional experience in dispute management and UN Guiding Principles knowledge required. 30 days annual leave, flexible work arrangements.
Anforderungen
- Degree in law, governance, or equivalent
- At least 5 years professional experience
- Experience managing complaints and disputes
- Strong stakeholder management skills
- Knowledge of UN Guiding Principles
- Experience managing procedures and workstreams
- Excellent analytical and organizational skills
- Ability to manage multiple priorities
- Project management experience
- Excellent communication skills
- Fluency in English
- Spanish and/or French as an asset
- Confident use of MS Office
- Experience with databases and CRM
- Experience in multicultural environments
- Background in NGOs or non-profits
- Alignment with FSC mission and values
- Cultural sensitivity and respect
- Professional integrity and credibility
Aufgaben
- Manage dispute cases under the Policy for Association
- Conduct initial assessments and investigations
- Lead stakeholder engagement and decision-making processes
- Oversee the company's complaints mechanism
- Ensure alignment with normative frameworks and international standards
- Handle assigned general complaints and appeals
- Analyze cases to identify systemic gaps
- Contribute to policy and procedural improvements
- Perform stakeholder mapping for inclusive engagement
- Develop risk screening and case tracking tools
- Collaborate with experts to resolve disputes
- Strengthen overall system integrity
- Prepare structured reports and briefings for leadership
- Support additional case management projects and initiatives
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Spanisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- MS Office
- Salesforce
- CRM systems
- databases
Benefits
Weiterbildungsangebote
- Professional development opportunities
- Continuous learning
Mehr Urlaubstage
- 30 days of annual leave
Flexibles Arbeiten
- Flexible work arrangements
- Healthy work-life balance
Sonstige Vorteile
- Relocation support
Noch nicht perfekt?
- Forest Stewardship Council (FSC)Vollzeitmit HomeofficeSeniorBonn
- FSC International Center gGmbH
Policy Manager Country Requirements(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - FSC Global Development GmbH
People Engagement Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - FSC International
Senior HSE Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - Flocert
Independent Representative ISO Standards / Sustainability Assurance for Impartiality Committee(m/w/x)
Vollzeitmit HomeofficeSeniorBonn
Disputes Manager(m/w/x)
Managing dispute cases under Policy for Association for sustainable forestry certification. 5 years professional experience in dispute management and UN Guiding Principles knowledge required. 30 days annual leave, flexible work arrangements.
Anforderungen
- Degree in law, governance, or equivalent
- At least 5 years professional experience
- Experience managing complaints and disputes
- Strong stakeholder management skills
- Knowledge of UN Guiding Principles
- Experience managing procedures and workstreams
- Excellent analytical and organizational skills
- Ability to manage multiple priorities
- Project management experience
- Excellent communication skills
- Fluency in English
- Spanish and/or French as an asset
- Confident use of MS Office
- Experience with databases and CRM
- Experience in multicultural environments
- Background in NGOs or non-profits
- Alignment with FSC mission and values
- Cultural sensitivity and respect
- Professional integrity and credibility
Aufgaben
- Manage dispute cases under the Policy for Association
- Conduct initial assessments and investigations
- Lead stakeholder engagement and decision-making processes
- Oversee the company's complaints mechanism
- Ensure alignment with normative frameworks and international standards
- Handle assigned general complaints and appeals
- Analyze cases to identify systemic gaps
- Contribute to policy and procedural improvements
- Perform stakeholder mapping for inclusive engagement
- Develop risk screening and case tracking tools
- Collaborate with experts to resolve disputes
- Strengthen overall system integrity
- Prepare structured reports and briefings for leadership
- Support additional case management projects and initiatives
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Spanisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- MS Office
- Salesforce
- CRM systems
- databases
Benefits
Weiterbildungsangebote
- Professional development opportunities
- Continuous learning
Mehr Urlaubstage
- 30 days of annual leave
Flexibles Arbeiten
- Flexible work arrangements
- Healthy work-life balance
Sonstige Vorteile
- Relocation support
Über das Unternehmen
FSC Global Development GmbH
Branche
NonProfit
Beschreibung
The Forest Stewardship Council (FSC) promotes sustainable forestry and has certified over 150 million hectares of forests.
Noch nicht perfekt?
- Forest Stewardship Council (FSC)
Programme Manager Certification Performance and Relations(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - FSC International Center gGmbH
Policy Manager Country Requirements(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - FSC Global Development GmbH
People Engagement Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - FSC International
Senior HSE Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBonn - Flocert
Independent Representative ISO Standards / Sustainability Assurance for Impartiality Committee(m/w/x)
Vollzeitmit HomeofficeSeniorBonn