Director Distribution Operations & Customer Support(m/w/x)

Anforderungen

• Bachelor's degree in Supply Chain, Operations, Business, or related field
• MBA preferred
• 10+ years experience in distribution, logistics, and customer support
• 5 years experience in leadership role
• Experience in medical device, diagnostics, or life sciences industry
• Strong knowledge of regulatory requirements
• Track record of building scalable distribution networks
• Experience managing multi-site or remote teams
• Strong data analysis and interpretation skills
• Proficiency in Excel, reporting tools, and Power BI
• Experience designing SOPs, KPIs, and scalable workflows
• Fluency in German and English

Aufgaben

• Oversee end-to-end distribution and warehouse operations
• Ensure compliance with GDP, FDA, and ISO standards
• Develop scalable logistics strategies to minimize costs
• Manage relationships with freight carriers and warehouse providers
• Monitor delivery performance and inventory integrity KPIs
• Recruit and train warehouse and customer service staff
• Lead multi-level customer support and technical service teams
• Establish service level and customer satisfaction metrics
• Design customer escalation protocols and feedback loops
• Develop technical documentation and adapt ERP systems
• Partner with Sales to ensure cohesive customer experiences
• Manage forecasting and statistical demand analysis
• Analyze sales data to develop accurate demand forecasts
• Communicate supply chain insights to key stakeholders
• Mentor and lead high-performing operations teams
• Manage departmental budgets and resource allocation
• Drive a culture of continuous improvement and engagement

Berufserfahrung

Ausbildung

Sprachen

Tools & Technologien