Die KI-Suchmaschine für Jobs
Customer Support & Community Manager(m/w/x)
Beschreibung
As the primary contact for a global community, you'll ensure user success by resolving technical queries, leading product demos, and sharing vital feedback to help shape the company's software.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Proficiency in English and German language
- •Proficiency in French or Spanish advantageous
- •Initial work experience in support, sales, or finance
- •Completed Bachelor’s degree and tech-savviness
- •Commitment to providing good client service
Ausbildung
Aufgaben
- •Act as the primary contact for users
- •Handle customer queries via CRM and phone
- •Resolve technical, product, and billing issues
- •Tailor solutions to individual user needs
- •Suggest best practices to ensure satisfaction
- •Monitor and address community forum requests
- •Interact regularly with the software community
- •Provide feedback to product and marketing teams
- •Deliver online training and product demos
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Französisch – Grundkenntnisse
Spanisch – Grundkenntnisse
Benefits
Firmenfahrrad
- •Job bikes
Kinderbetreuung
- •Paid child care
Sonstige Vorteile
- •Open source project contribution
- •Experienced software engineering team
Team Events & Ausflüge
- •Annual Passion Time off-site
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Customer Support & Community Manager(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
As the primary contact for a global community, you'll ensure user success by resolving technical queries, leading product demos, and sharing vital feedback to help shape the company's software.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Proficiency in English and German language
- •Proficiency in French or Spanish advantageous
- •Initial work experience in support, sales, or finance
- •Completed Bachelor’s degree and tech-savviness
- •Commitment to providing good client service
Ausbildung
Aufgaben
- •Act as the primary contact for users
- •Handle customer queries via CRM and phone
- •Resolve technical, product, and billing issues
- •Tailor solutions to individual user needs
- •Suggest best practices to ensure satisfaction
- •Monitor and address community forum requests
- •Interact regularly with the software community
- •Provide feedback to product and marketing teams
- •Deliver online training and product demos
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Französisch – Grundkenntnisse
Spanisch – Grundkenntnisse
Benefits
Firmenfahrrad
- •Job bikes
Kinderbetreuung
- •Paid child care
Sonstige Vorteile
- •Open source project contribution
- •Experienced software engineering team
Team Events & Ausflüge
- •Annual Passion Time off-site
Über das Unternehmen
OpenProject GmbH
Branche
IT
Beschreibung
The company builds the leading open-source project management platform that empowers teams to plan, track, and collaborate on projects.
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