Customer Success Manager (Mid Market)(m/w/x)

Beschreibung

You will drive customer loyalty by managing the full lifecycle from onboarding to renewal, ensuring mid-market clients maximize the value of the company's products through a consultative approach.

Anforderungen

• •Associate’s degree, equivalent work experience, or education
• •Familiarity with IT Security concepts and procedures
• •Experience with Salesforce or other CRM
• •Experience with Microsoft Excel and Word
• •Experience with Gmail and Google Docs
• •Experience with web Browsers
• •IT experience or exposure
• •Prior experience as Customer Success Manager
• •Excellent verbal and written communications
• •Fluency in German
• •Superior Customer Service skills
• •Excellent time management and organization skills
• •Ability to build rapport via various channels
• •Strong collaborative and teamwork skills
• •Strong negotiation skills
• •Ability to work with minimal supervision

Aufgaben

• •Build relationships with management and executive stakeholders
• •Develop consultative strategies to achieve customer objectives
• •Utilize specialized assessments to drive results
• •Manage customer onboarding and account configuration
• •Provide product and best practice training
• •Execute phishing and training campaigns
• •Coordinate technical support for complex inquiries
• •Monitor customer usage and health metrics
• •Drive ongoing product adoption and value
• •Perform periodic business and strategic engagement reviews
• •Lead cross-functional initiatives to improve customer loyalty
• •Assist renewal specialists with the renewal process
• •Identify opportunities for product add-ons and upgrades
• •Collaborate with account managers on cross-sell scenarios
• •Meet performance metrics and booking targets
• •Maintain accurate account records in the CRM

Tools & Technologien

Benefits