Beschreibung

In this role, you will cultivate strong relationships with customer executives, guiding them to maximize the value of SAP solutions. Your day-to-day responsibilities will involve identifying growth opportunities, managing renewals, and addressing customer challenges to ensure satisfaction.

Anforderungen

• •Strong executive presence and relationship-building skills
• •Deep knowledge of business models and strategies
• •Proven ability to handle difficult customer situations
• •Experience with cloud software solutions
• •Expert-level buying center domain expertise
• •Ability to apply risk-mitigation strategies
• •Knowledge of SAP solutions portfolio
• •Some technical understanding for assigned solution area
• •Bachelor's degree or equivalent
• •Experience in business software
• •Knowledge of SAAS and IAAS processes
• •Strong program/project management skills
• •Expert commercial/deal support skills
• •Relationship-driven mindset with excellent communication skills
• •Experience driving renewals and expansions
• •S/4HANA and/or oCFO background desired

Aufgaben

• •Build deep executive relationships with customers
• •Establish trusted advisor status with clients
• •Identify opportunities for customers to utilize new or expanded SAP solutions
• •Mitigate churn and manage renewals of SAP solutions and services
• •Identify sales leads and assist in expansion and upsell efforts
• •Manage crises and de-escalate customer situations
• •Drive renewals, expansions, and upsells of subscription or perpetual license-based solutions

Tools & Technologien

Benefits