ServiceNow
Sr Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
München
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Building strategic relationships with EMEA decision makers for AI systems. Technical fluency in AI/ML and API integrations required. Flexible working hours, generous vacation.
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Anforderungen
- 6+ years customer-facing roles experience
- Experience driving success in consumption/seat-based models
- Technical fluency in AI/ML, API integrations, software patterns
- Experience explaining technical products to audiences
- Strategic mindset for growth opportunities and expansion plans
- Cross-functional collaboration representing customer needs
- Strong project management skills
- Passion for AI and responsible development
- Experience in growing region, navigating time zones
- Ability to bring order to chaos, roll-up-sleeves mentality, team player
- Fluency in French, German, Spanish or Italian (Bonus)
- Bachelor’s degree or equivalent education/experience
- Relevant field of study
Aufgaben
- Build trusting, strategic relationships with key EMEA customer decision makers
- Understand customer business and objectives
- Identify opportunities for optimization and expansion
- Become an expert in Anthropic's products (API, Claude for Enterprise, Claude Code)
- Understand technical nuances and best practices to guide customers
- Leverage customer and regional knowledge for usage planning
- Understand current and future consumption/adoption
- Drive realized value for the customer
- Monitor usage patterns and identify optimization opportunities
- Address underutilization across products (API, Claude for Enterprise, Claude Code)
- Drive full value from contracted commitments
- Serve as the customer’s thought partner
- Enhance customer knowledge of Claude products by socializing roadmap and driving awareness
- Engage Product PMs as the voice of EMEA customers
- Document and quantify customer value (business outcomes, ROI, impact metrics)
- Build internal business cases for continued and expanded investment
- Identify potential use cases and lines of business not currently onboarded
- Partner with customers to discover new Claude applications
- Develop and execute change management strategies
- Implement Train the Trainer programs
- Develop Center of Excellence
- Provide organizational enablement
- Own the customer experience across their lifecycle
- Manage comprehensive account and success plans
- Conduct Quarterly Business Reviews
- Serve as the primary conduit between the customer and Anthropic
- Build Anthropic's brand and customer relationships
- Develop EMEA-specific processes, playbooks, and best practices
Berufserfahrung
6 Jahre
Ausbildung
Matura
Sprachen
Französisch – Grundkenntnisse
Deutsch – Grundkenntnisse
Spanisch – Grundkenntnisse
Italienisch – Grundkenntnisse
Tools & Technologien
AI/MLAPI integrations
Benefits
Flexibles Arbeiten
- Flexible working hours
Gemeinnützige Ausrichtung
- Optional equity donation matching
Mehr Urlaubstage
- Generous vacation
Großzügige Elternzeit
- Generous parental leave
Modernes Büro
- Lovely office space
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Anthropic erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei AnthropicÜber das Unternehmen
AN
ResearchMünchen
The company aims to create reliable, interpretable, and steerable AI systems for safe and beneficial use.
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