Customer Service Supervisor Inventory Management(m/w/x)

Anforderungen

• Bachelor's degree in business administration, Finance & Accounting, Supply Chain Management, Logistics, or similar
• 5+ years' experience in Controlling, Finance, Supply Chain Management, Customer Service, Inventory Management, Project Management, or similar
• Experience in leading, supervising, and directing teams
• Outstanding change management skills and experience, including stakeholder management
• Experience in use of ERP platforms (SAP experience an advantage but not essential), Power BI, Tableau, or other reporting tools
• Very good knowledge of written and spoken German and English

Aufgaben

• Lead the CC&OO Inventory Team across Northern Europe
• Mentor and coach staff to meet performance expectations
• Ensure adherence to Customer Care processes and targets
• Execute inventory management KPIs, including inventory targets and expiry
• Analyze inventory data to optimize stock levels and reduce aged inventory
• Report and monitor inventory levels and goals in the region
• Drive continuous improvement in inventory management
• Collaborate with Operating Units, Supply Chain Planning, and Customer Care teams
• Lead initiatives for Field Inventory Optimization
• Implement policies and systems to enhance inventory management
• Support inventory visibility tools and plan training for stakeholders
• Develop and implement long-term inventory strategies
• Improve consignment management and accountability in field cycle counts
• Complete special assignments and projects in the inventory area

Berufserfahrung

Ausbildung

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