Terumo Europe
Kaufmännischer Mitarbeiter Kundenservice Customer Service Representative(m/w/x)
Vollzeitmit HomeofficeSenior
Brunn am Gebirge
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
EDEdwards Lifesciences Austria GmbH
Customer Service Representative(m/w/x)
Wien
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Order management and customer support for a German-speaking client base. Fluency in German and English required. Home office option available.
Anforderungen
- H.S. Diploma or equivalent
- Previous related experience required
- Bachelor's Degree preferred
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
- Located in or near Vienna
- Salesforce experience (nice to have)
- Advanced MS Office Suite skills
- Ability to work in fast-paced environment
- Availability to work under pressure
- Good problem-solving skills
- Good critical thinking skills
- Ability to work effectively in cross-functional team
- Ability to manage confidential information
- Excellent customer service skills
- Ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build strong relationships
- Ability to influence and achieve objectives
- Ability to prioritize competing objectives
- Critical thinking
- Challenging status quo
- Basic organizational skills
- Adherence to company rules and requirements
- Adequate control measures for safety and environment
- ERP software experience (e.g. JDE) preferred
- Good written communication skills
- Good verbal communication skills
- Good interpersonal relationship skills
Aufgaben
- Provide customer service support
- Manage order lifecycle
- Enter orders into JDE
- Check order accuracy
- Verify inventory availability
- Follow up with customers
- Process backorder reports
- Handle consignment stock orders
- Support physical consignment checks
- Resolve discrepancies with sales team
- Manage credit orders
- Ensure price information accuracy
- Revise and adjust prices
- Create and maintain ship-to addresses
- Manage returned goods
- Handle complaints and documentation
- Coordinate with QA department
- Coordinate FCA
- Perform office duties
- Archive and categorize documents
- Administer basic EDI
- Act as super-user for JDE and SFDC
- Participate in service improvement projects
- Train and mentor colleagues
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- MS Office Suite
- JDE
Benefits
Flexibles Arbeiten
- Home office option
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Edwards Lifesciences Austria GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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EDEdwards Lifesciences Austria GmbH
Customer Service Representative(m/w/x)
Wien
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Order management and customer support for a German-speaking client base. Fluency in German and English required. Home office option available.
Anforderungen
- H.S. Diploma or equivalent
- Previous related experience required
- Bachelor's Degree preferred
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
- Located in or near Vienna
- Salesforce experience (nice to have)
- Advanced MS Office Suite skills
- Ability to work in fast-paced environment
- Availability to work under pressure
- Good problem-solving skills
- Good critical thinking skills
- Ability to work effectively in cross-functional team
- Ability to manage confidential information
- Excellent customer service skills
- Ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build strong relationships
- Ability to influence and achieve objectives
- Ability to prioritize competing objectives
- Critical thinking
- Challenging status quo
- Basic organizational skills
- Adherence to company rules and requirements
- Adequate control measures for safety and environment
- ERP software experience (e.g. JDE) preferred
- Good written communication skills
- Good verbal communication skills
- Good interpersonal relationship skills
Aufgaben
- Provide customer service support
- Manage order lifecycle
- Enter orders into JDE
- Check order accuracy
- Verify inventory availability
- Follow up with customers
- Process backorder reports
- Handle consignment stock orders
- Support physical consignment checks
- Resolve discrepancies with sales team
- Manage credit orders
- Ensure price information accuracy
- Revise and adjust prices
- Create and maintain ship-to addresses
- Manage returned goods
- Handle complaints and documentation
- Coordinate with QA department
- Coordinate FCA
- Perform office duties
- Archive and categorize documents
- Administer basic EDI
- Act as super-user for JDE and SFDC
- Participate in service improvement projects
- Train and mentor colleagues
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- MS Office Suite
- JDE
Benefits
Flexibles Arbeiten
- Home office option
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Edwards Lifesciences Austria GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Edwards Lifesciences Austria GmbH
Branche
Healthcare
Noch nicht perfekt?
- Terumo Europe
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Vollzeitmit HomeofficeJuniorWienab 35.000 / Jahr