Fiskars Group
Consumer Care Representative(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Eschborn
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FIFiskars Group
Customer Service Representative Mass Market Dach(m/w/x)
Eschborn
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Coordinating and managing campaigns through the order-to-cash process for indoor and outdoor living products. Several years of customer service experience in order management required. Hybrid work, personal development programs.
Anforderungen
- Completed commercial apprenticeship or comparable qualification
- Several years of experience in customer service, internal sales, sales operations, or order management
- Very good understanding of order-to-cash processes
- Experience in operational coordination of sales promotions, campaigns, or promotions
- Experience with EDI interfaces and automated ordering processes advantageous
- Basic understanding of supply chain, logistics, and billing processes
- Very good German and English skills, spoken and written
- Good SAP and MS Office skills
- Structured, proactive, and solution-oriented work approach
- High service orientation and strong communication skills
Aufgaben
- Coordinate and manage campaigns throughout the order-to-cash process
- Process orders, returns, and credits in SAP
- Monitor and follow up on campaign orders for delivery dates, quantities, and service levels
- Handle customer inquiries about products, deliveries, claims, and campaigns
- Collaborate closely with sales, marketing, supply chain, logistics, finance, and external service providers
- Review and process billing statements and resolve customer accounts
- Maintain and monitor customer master, pricing, and EDI data
- Support key account managers and field staff in daily operations
- Contribute to process and system optimization
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- EDI
- SAP
- MS Office
Benefits
Attraktive Vergütung
- Competitive compensation
- Employee Share Purchase Plan
Flexibles Arbeiten
- Hybrid work
- Flexible work opportunities
- Work-life balance
- Flexible work arrangements
Weiterbildungsangebote
- Personal and professional development
Gesundheits- & Fitnessangebote
- Health and wellness programs
- Health coverage
Mehr Urlaubstage
- Paid time off
Lockere Unternehmenskultur
- Inclusive and diverse environment
Sonstige Vorteile
- Recognition programs
Mitarbeiterrabatte
- Employee discounts
- Product discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Fiskars Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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FIFiskars Group
Customer Service Representative Mass Market Dach(m/w/x)
Eschborn
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Coordinating and managing campaigns through the order-to-cash process for indoor and outdoor living products. Several years of customer service experience in order management required. Hybrid work, personal development programs.
Anforderungen
- Completed commercial apprenticeship or comparable qualification
- Several years of experience in customer service, internal sales, sales operations, or order management
- Very good understanding of order-to-cash processes
- Experience in operational coordination of sales promotions, campaigns, or promotions
- Experience with EDI interfaces and automated ordering processes advantageous
- Basic understanding of supply chain, logistics, and billing processes
- Very good German and English skills, spoken and written
- Good SAP and MS Office skills
- Structured, proactive, and solution-oriented work approach
- High service orientation and strong communication skills
Aufgaben
- Coordinate and manage campaigns throughout the order-to-cash process
- Process orders, returns, and credits in SAP
- Monitor and follow up on campaign orders for delivery dates, quantities, and service levels
- Handle customer inquiries about products, deliveries, claims, and campaigns
- Collaborate closely with sales, marketing, supply chain, logistics, finance, and external service providers
- Review and process billing statements and resolve customer accounts
- Maintain and monitor customer master, pricing, and EDI data
- Support key account managers and field staff in daily operations
- Contribute to process and system optimization
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- EDI
- SAP
- MS Office
Benefits
Attraktive Vergütung
- Competitive compensation
- Employee Share Purchase Plan
Flexibles Arbeiten
- Hybrid work
- Flexible work opportunities
- Work-life balance
- Flexible work arrangements
Weiterbildungsangebote
- Personal and professional development
Gesundheits- & Fitnessangebote
- Health and wellness programs
- Health coverage
Mehr Urlaubstage
- Paid time off
Lockere Unternehmenskultur
- Inclusive and diverse environment
Sonstige Vorteile
- Recognition programs
Mitarbeiterrabatte
- Employee discounts
- Product discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Fiskars Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Fiskars Group
Branche
Manufacturing
Beschreibung
The company is a global home of design-driven brands for indoor and outdoor living, committed to innovation and sustainable growth.
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