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Customer Service Lead EMEA(m/w/x)
Optimizing client interaction processes for tools and soldering solutions across EMEA, USA, Asia, managing logistics from order to distribution. Proven leadership experience in client relations, SAP BW proficiency, and export process familiarity required. 30 days vacation, collective agreement benefits, bike-leasing.
Anforderungen
- Completed training as a Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or a similar role
- 5+ years of relevant experience in customer service, preferably in B2B
- Proficiency in SAP (Business Warehouse) and MS Office applications (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and experience implementing process improvements
- Fluency in German and English; French language skills are a strong advantage
Aufgaben
- Serve as the main point of contact for customers in EMEA, USA, and Asia
- Lead the optimization of customer service processes across Besigheim and Westhausen
- Oversee tasks handled by Shared Services for clarity and efficiency
- Manage logistics operations from order intake to external distribution
- Provide pricing, lead-time advice, backlog analysis, and export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Support cooperation with Sales to achieve commercial objectives
- Communicate and report Sales activities to higher management
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Tools & Technologien
- SAP (Business Warehouse)
- MS Office applications (Excel)
Benefits
Mehr Urlaubstage
- 30 days vacation
- Vacation bonus
Boni & Prämien
- Christmas bonus
Firmenfahrrad
- Bike-Leasing
Lockere Unternehmenskultur
- International environment
Weiterbildungsangebote
- Opportunities for further training and development
Noch nicht perfekt?
- GEC3 Vet Med Labor GmbHVollzeitnur vor OrtBerufserfahrenKornwestheim
- Bertrandt
Kundenbetreuer Export(m/w/x)
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Leiter Ersatzteile / Logistikmitarbeiter mit KFZ Hintergrund(m/w/x)
Vollzeitnur vor OrtSeniorIllingen - DE15 VALEO WISCHERSYSTEME GmbH
Teamleiter elektrische Instandhaltung & Steuerungstechnik(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBietigheim-Bissingen
Customer Service Lead EMEA(m/w/x)
Optimizing client interaction processes for tools and soldering solutions across EMEA, USA, Asia, managing logistics from order to distribution. Proven leadership experience in client relations, SAP BW proficiency, and export process familiarity required. 30 days vacation, collective agreement benefits, bike-leasing.
Anforderungen
- Completed training as a Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or a similar role
- 5+ years of relevant experience in customer service, preferably in B2B
- Proficiency in SAP (Business Warehouse) and MS Office applications (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and experience implementing process improvements
- Fluency in German and English; French language skills are a strong advantage
Aufgaben
- Serve as the main point of contact for customers in EMEA, USA, and Asia
- Lead the optimization of customer service processes across Besigheim and Westhausen
- Oversee tasks handled by Shared Services for clarity and efficiency
- Manage logistics operations from order intake to external distribution
- Provide pricing, lead-time advice, backlog analysis, and export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Support cooperation with Sales to achieve commercial objectives
- Communicate and report Sales activities to higher management
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Tools & Technologien
- SAP (Business Warehouse)
- MS Office applications (Excel)
Benefits
Mehr Urlaubstage
- 30 days vacation
- Vacation bonus
Boni & Prämien
- Christmas bonus
Firmenfahrrad
- Bike-Leasing
Lockere Unternehmenskultur
- International environment
Weiterbildungsangebote
- Opportunities for further training and development
Über das Unternehmen
Apex Tool Group
Branche
Manufacturing
Beschreibung
The company is a global manufacturer of hand and power tools, tool storage and accessories, and electronic soldering solutions.
Noch nicht perfekt?
- GEC3 Vet Med Labor GmbH
Laboratory Customer Support Supervisor(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKornwestheim - Bertrandt
Kundenbetreuer Export(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKorntal-Münchingenab 35.000 - 45.000 / Jahr - Wieland Metal Services Germany GmbH
Sachbearbeiter Customer Service - SBU Plastics Industry(m/w/x)
Vollzeitnur vor OrtBerufserfahrenKornwestheim - AUTO1 Group
Leiter Ersatzteile / Logistikmitarbeiter mit KFZ Hintergrund(m/w/x)
Vollzeitnur vor OrtSeniorIllingen - DE15 VALEO WISCHERSYSTEME GmbH
Teamleiter elektrische Instandhaltung & Steuerungstechnik(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBietigheim-Bissingen