Customer Insight & Adoption Lead(m/w/x)

Beschreibung

By bridging the gap between users and engineering, you will ensure products are built on evidence. You'll lead research and manage customer councils to turn deep insights into a better user experience.

Anforderungen

• •Experience in customer insight or research
• •Experience in customer insight or research
• •Ability to engage customers directly
• •Ability to engage customers directly
• •Translating research into actionable insights
• •Translating research into actionable insights
• •Comfort in agile product environments
• •Comfort in agile product environments
• •Excellent communication and facilitation skills
• •Excellent communication and facilitation skills
• •Synthesis of qualitative feedback
• •Synthesis of qualitative feedback
• •Strong organizational and management skills
• •Strong organizational and management skills
• •Fluent German and English
• •Fluent German and English
• •Experience running customer advisory boards
• •Experience running customer advisory boards
• •Background in UX research or design
• •Background in UX research or design
• •Familiarity with SaaS or enterprise software
• •Familiarity with SaaS or enterprise software
• •Experience with usage data and analytics
• •Experience with usage data and analytics
• •Familiarity with asset lifecycle management software
• •Familiarity with asset lifecycle management software

Aufgaben

• •Collect and synthesize customer insights
• •Communicate user insights across the organization
• •Analyze customer workflows and pain points
• •Conduct qualitative and quantitative research activities
• •Translate insights into actionable product inputs
• •Validate product assumptions with user evidence
• •Shape problem statements and roadmap priorities
• •Inform user journeys and interaction design
• •Integrate customer feedback into early discovery
• •Support prioritization with insight-backed narratives
• •Manage customer councils and advisory boards
• •Recruit and maintain representative user groups
• •Define objectives for customer council sessions
• •Monitor feature adoption and post-release usage
• •Identify adoption issues and usability gaps
• •Define success metrics for user satisfaction
• •Establish repeatable processes for sharing insights
• •Improve feedback visibility for leadership teams
• •Promote a culture of customer-centricity
• •Advocate for continuous product discovery
• •Communicate product outcomes back to participants

Tools & Technologien

Benefits