Abbott
Senior Commercial Excellence Analyst(m/w/x)
Vollzeitnur vor OrtSenior
Wiesbaden
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
ABAbbott
Customer Experience Program Manager, EMEAP(m/w/x)
Wiesbaden
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Setting up and managing customer experience programs with third-party service providers for a global healthcare provider. Experience in staff development of large-scale BPO organizations essential. Company bike and employee stock purchase program.
Anforderungen
- Post graduate diploma or university degree and/or adequate degree
- Minimum 10 years of work experience
- Track record in developing programs to improve processes and quality
- Experience in service provider governance
- Experience in staff development of large scale BPO organizations
- Proven project management and organizational skills
- Excellent communication skills and strong business acumen
- Action and solution-oriented; self-driven and proactive
- Analytical team-player who enjoys connecting with people
- Ability to document business requirements and qualify their effects
- Fluency in English and other language; fluency in German is a plus
- Travel up to 30%
- Travel required 25% of the time
Aufgaben
- Set up and manage customer experience programs
- Execute projects with countries and third-party service providers
- Drive commercial excellence and efficiency initiatives with cross-functional partners
- Analyze and improve existing processes
- Implement new processes as needed
- Ensure excellence in operations of multi-language service center hubs
- Collaborate with Senior Performance and CX Management
- Oversee supplier governance execution with Senior CX Management
- Work closely with global project teams and quality teams
- Guarantee excellent delivery and execution of processes
- Analyze and enhance omnichannel customer and agent experiences
- Shape the CX infrastructure and IT landscape with delivery partners
- Maintain and improve customer satisfaction through problem-solving
- Conduct root-cause analysis to address issues
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Benefits
Betriebliche Altersvorsorge
- Attractive Abbott Pension Plan
Firmenfahrrad
- Company bike
Attraktive Vergütung
- Employee stock purchase program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Abbott erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Abbott Laboratories GmbH
Senior Manager, International Commercial Planning & Execution(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Regional Commercial Operations Manager(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Senior IT Business Analyst – Digital Marketing(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Commercial Operations Manager, EMEAP(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden
ABAbbott
Customer Experience Program Manager, EMEAP(m/w/x)
Wiesbaden
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Setting up and managing customer experience programs with third-party service providers for a global healthcare provider. Experience in staff development of large-scale BPO organizations essential. Company bike and employee stock purchase program.
Anforderungen
- Post graduate diploma or university degree and/or adequate degree
- Minimum 10 years of work experience
- Track record in developing programs to improve processes and quality
- Experience in service provider governance
- Experience in staff development of large scale BPO organizations
- Proven project management and organizational skills
- Excellent communication skills and strong business acumen
- Action and solution-oriented; self-driven and proactive
- Analytical team-player who enjoys connecting with people
- Ability to document business requirements and qualify their effects
- Fluency in English and other language; fluency in German is a plus
- Travel up to 30%
- Travel required 25% of the time
Aufgaben
- Set up and manage customer experience programs
- Execute projects with countries and third-party service providers
- Drive commercial excellence and efficiency initiatives with cross-functional partners
- Analyze and improve existing processes
- Implement new processes as needed
- Ensure excellence in operations of multi-language service center hubs
- Collaborate with Senior Performance and CX Management
- Oversee supplier governance execution with Senior CX Management
- Work closely with global project teams and quality teams
- Guarantee excellent delivery and execution of processes
- Analyze and enhance omnichannel customer and agent experiences
- Shape the CX infrastructure and IT landscape with delivery partners
- Maintain and improve customer satisfaction through problem-solving
- Conduct root-cause analysis to address issues
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Benefits
Betriebliche Altersvorsorge
- Attractive Abbott Pension Plan
Firmenfahrrad
- Company bike
Attraktive Vergütung
- Employee stock purchase program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Abbott erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Abbott
Branche
Healthcare
Beschreibung
Das Unternehmen ist ein weltweit führendes Unternehmen im Gesundheitswesen, das bahnbrechende wissenschaftliche Erkenntnisse nutzt und Lösungen zur Verbesserung der Gesundheit der Menschen entwickelt.
Noch nicht perfekt?
- Abbott
Senior Commercial Excellence Analyst(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott Laboratories GmbH
Senior Manager, International Commercial Planning & Execution(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Regional Commercial Operations Manager(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Senior IT Business Analyst – Digital Marketing(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden - Abbott
Commercial Operations Manager, EMEAP(m/w/x)
Vollzeitnur vor OrtSeniorWiesbaden