Carl Zeiss Meditec AG
Senior Project Manager Service Integration(m/w/x)
Vollzeitnur vor OrtSenior
Oberkochen
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
CACarl Zeiss Meditec AG
CRM Salesforce Service Process Manager(m/w/x)
Oberkochen
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Aligning medical technology service processes with Salesforce CRM functionalities. Salesforce administration certification required. Hybrid work, 4-day work week.
Anforderungen
- Bachelor’s degree in business administration, information technology, service or related field
- Salesforce administration or development certification
- Proven Salesforce CRM management and implementation experience
- Strong understanding of medical technology service processes
- Project management certification (PMI -ACP / PMP / Prince 2 / PSM II, etc.) advantageous
- Practical experience with PM tools (JIRA / MS Project)
- Advanced Microsoft Excel skills (formulas, data cleaning, data manipulation)
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous work style
- Excellent communication and interpersonal skills for training/workshops
- Ability to work collaboratively in fast-paced, dynamic environment
- Dynamic and adaptable mindset
- Strong communication and presentation skills
- Professional and deadline-oriented approach
- Ability to multitask and manage multiple projects
Aufgaben
- Support Salesforce CRM implementation workstreams
- Align service processes with CRM functionalities
- Provide service process expertise to HQ Service department
- Translate service business requirements into project deliverables
- Collect, define, and write user stories
- Assist service teams during CRM transition and post-implementation
- Consult on Salesforce CRM implementation success
- Collaborate with stakeholders to refine service process flow
- Refine CRM functionalities with stakeholders
- Develop and deliver (re)training concepts for country teams
- Provide consulting services for service process compliance
- Monitor service process execution quality
- Lead training sessions and workshops post-hyper care
- Incorporate implementation learnings into ongoing activities
- Analyze country feedback for process improvement opportunities
- Analyze implementation phase data for process improvement
- Integrate Salesforce capabilities into medical service offerings
- Align medical service offerings with strategic goals
- Collaborate with global HQ on demand and service requirements
- Ensure country organizations meet service requirements
- Gather insights from country organizations on Salesforce effectiveness
- Drive Salesforce implementation effectiveness across regions
- Stay updated on Salesforce CRM best practices
- Stay updated on industry trends for innovation
- Drive innovation to enhance patient care
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Carl Zeiss Meditec AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Oberkochen
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Aligning medical technology service processes with Salesforce CRM functionalities. Salesforce administration certification required. Hybrid work, 4-day work week.
Anforderungen
- Bachelor’s degree in business administration, information technology, service or related field
- Salesforce administration or development certification
- Proven Salesforce CRM management and implementation experience
- Strong understanding of medical technology service processes
- Project management certification (PMI -ACP / PMP / Prince 2 / PSM II, etc.) advantageous
- Practical experience with PM tools (JIRA / MS Project)
- Advanced Microsoft Excel skills (formulas, data cleaning, data manipulation)
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous work style
- Excellent communication and interpersonal skills for training/workshops
- Ability to work collaboratively in fast-paced, dynamic environment
- Dynamic and adaptable mindset
- Strong communication and presentation skills
- Professional and deadline-oriented approach
- Ability to multitask and manage multiple projects
Aufgaben
- Support Salesforce CRM implementation workstreams
- Align service processes with CRM functionalities
- Provide service process expertise to HQ Service department
- Translate service business requirements into project deliverables
- Collect, define, and write user stories
- Assist service teams during CRM transition and post-implementation
- Consult on Salesforce CRM implementation success
- Collaborate with stakeholders to refine service process flow
- Refine CRM functionalities with stakeholders
- Develop and deliver (re)training concepts for country teams
- Provide consulting services for service process compliance
- Monitor service process execution quality
- Lead training sessions and workshops post-hyper care
- Incorporate implementation learnings into ongoing activities
- Analyze country feedback for process improvement opportunities
- Analyze implementation phase data for process improvement
- Integrate Salesforce capabilities into medical service offerings
- Align medical service offerings with strategic goals
- Collaborate with global HQ on demand and service requirements
- Ensure country organizations meet service requirements
- Gather insights from country organizations on Salesforce effectiveness
- Drive Salesforce implementation effectiveness across regions
- Stay updated on Salesforce CRM best practices
- Stay updated on industry trends for innovation
- Drive innovation to enhance patient care
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Carl Zeiss Meditec AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Carl Zeiss Meditec AG
Branche
Healthcare
Beschreibung
The company has been driving progress in ophthalmology and microsurgery for over 100 years, improving patients' lives worldwide.
Noch nicht perfekt?
- Carl Zeiss Meditec AG
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Salesforce Consultant - Service Cloud(m/w/x)
Vollzeitnur vor OrtSeniorOberkochen - ZEISS Extended Reality (XRX)
Senior Project Manager – Customer Care & Aftersales(m/w/x)
Vollzeitnur vor OrtSeniorAalen - Carl Zeiss Vision GmbH
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Vollzeitnur vor OrtSeniorAalen