WeWork Germany GmbH
Community Lead(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Berlin
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WEWeWork Germany GmbH
Community Lead(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Account management and issue resolution for diverse business tenants at a global flexible workspace provider. Minimum 2 years of hospitality experience and local language proficiency required. Small team environment with 40-hour fixed shifts.
Anforderungen
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong communication skills
- Strong organization and multitasking skills
- Attention to detail and efficiency
- Ability to grow relationships
Aufgaben
- Conduct quarterly conversations with accounts
- Maximize member value and experience
- Anticipate and personalize member needs
- Follow up on negative member feedback
- Resolve issues using the severity scale
- Implement improvements based on Medallia responses
- Provide front desk coverage as needed
- Lead pre-move-in meetings with new accounts
- Complete the New Member Orientation process
- Curate onboarding materials and FAQ guides
- Conduct move-out interviews with departing members
- Provide feedback on event programming types
- Evaluate event attendance and satisfaction
- Host weekly community social events
- Execute value-driving events with Events teams
- Create and post event promotional materials
- Manage building-specific operational requirements for events
- Perform morning walkthroughs to identify issues
- Escalate recurring building issues to management
- Explain and communicate WeWork policies
- Update members on building issues
- Manage building energy and music levels
- Liaise with third-party cleaning companies
- Track, audit, and organize building keys
- Manage keycard stock and inventory requests
- Oversee Community responsibilities for unstaffed buildings
- Liaise with Sales and Account Management
- Follow building Emergency Action Plans
- Create and respond to incident reports
- Escalate medical emergencies and security alerts
- Conduct building tours for VIPs
- Alert the Growth Team to member changes
- Hand off prospective sales to sales contacts
- Tour potential members through the space
- Share member benefits tailored to needs
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- local – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens WeWork Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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WEWeWork Germany GmbH
Community Lead(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Account management and issue resolution for diverse business tenants at a global flexible workspace provider. Minimum 2 years of hospitality experience and local language proficiency required. Small team environment with 40-hour fixed shifts.
Anforderungen
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong communication skills
- Strong organization and multitasking skills
- Attention to detail and efficiency
- Ability to grow relationships
Aufgaben
- Conduct quarterly conversations with accounts
- Maximize member value and experience
- Anticipate and personalize member needs
- Follow up on negative member feedback
- Resolve issues using the severity scale
- Implement improvements based on Medallia responses
- Provide front desk coverage as needed
- Lead pre-move-in meetings with new accounts
- Complete the New Member Orientation process
- Curate onboarding materials and FAQ guides
- Conduct move-out interviews with departing members
- Provide feedback on event programming types
- Evaluate event attendance and satisfaction
- Host weekly community social events
- Execute value-driving events with Events teams
- Create and post event promotional materials
- Manage building-specific operational requirements for events
- Perform morning walkthroughs to identify issues
- Escalate recurring building issues to management
- Explain and communicate WeWork policies
- Update members on building issues
- Manage building energy and music levels
- Liaise with third-party cleaning companies
- Track, audit, and organize building keys
- Manage keycard stock and inventory requests
- Oversee Community responsibilities for unstaffed buildings
- Liaise with Sales and Account Management
- Follow building Emergency Action Plans
- Create and respond to incident reports
- Escalate medical emergencies and security alerts
- Conduct building tours for VIPs
- Alert the Growth Team to member changes
- Hand off prospective sales to sales contacts
- Tour potential members through the space
- Share member benefits tailored to needs
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- local – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens WeWork Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
WeWork Germany GmbH
Branche
RealEstate
Beschreibung
The company provides flexible workspace solutions to help businesses thrive in over 37 countries.
Noch nicht perfekt?
- WeWork Germany GmbH
Community Lead(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Industrious
Member Experience Manager(m/w/x)
Vollzeitnur vor OrtQuereinsteigerBerlinab 60.000 - 80.000 / Jahr - JLL
Workplace Front of House Coordinator(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - 1000 Satellites
Community & Operations Coordinator(m/w/x)
Vollzeit/Teilzeitnur vor OrtBerufserfahrenBerlin - theBASE FOL Group GmbH
Front Office Agent/ Community Host Co-Living(m/w/x)
Vollzeitnur vor OrtJuniorBerlin