Beschreibung

As a Cluster Hotel Manager, you will oversee operations for two hotels, ensuring high service quality and effective team performance. Your role involves implementing strategic plans, managing budgets, and fostering a collaborative environment to enhance employee satisfaction and guest experiences.

Anforderungen

• •Minimum of two years of experience in a Hotel Manager or similar position
• •German market knowledge
• •International experience
• •High level of Development Teams skills
• •University diploma/degree in Tourism or equivalent Hospitality and Tourism studies
• •Functional knowledge of all department operations
• •Ability in Human Resources Management & Talent Development
• •Knowledge of IT tools used in hotel management
• •High geographical flexibility
• •Ability to reside in Düsseldorf
• •High level of English and German, both verbal and written

Aufgaben

• •Manage and inspire hotel teams to maintain high service quality
• •Implement procedures and policies in line with strategic plans
• •Oversee operations for two hotels
• •Design and implement projects, strategies, and budgets
• •Analyze business plans with the Director of Operations
• •Review weekly results for financial projections and staffing reports
• •Align decisions with budget guidelines to increase income and control costs
• •Identify and resolve deviations from established goals
• •Participate in budget development and track monthly improvements
• •Engage in forecast meetings and business reviews
• •Encourage teamwork and communication across departments
• •Guide department heads to enhance employee satisfaction
• •Support managers in achieving departmental objectives and quality standards
• •Ensure leadership aligns with organizational culture
• •Set departmental goals and monitor action plan results
• •Manage union meetings and assist with related issues
• •Promote staff training and professional development
• •Conduct daily briefings and lead meetings
• •Supervise quality standards and maintenance of facilities
• •Ensure security measures for guests and team members
• •Investigate and report customer service complaints to the Director of Operations
• •Collaborate in implementing the business plan and strategy
• •Ensure compliance with health and safety regulations

Tools & Technologien

Benefits